Job Description

We want you to:

Acting as the primary customer contact in managing a portfolio of Subsidence claims, you'll be a specialist in this area, with significant knowledge of the claims lifecycle and depth of experience in managing claims and colleagues at all levels.

We'll need you to be able to:

Customer Service:

Provide excellent customer service Answer first point of contact calls and subsidence claims calls Advise policyholders on general queries and insurance claims issues for subsidence and underground pipes claims Negotiating settlement of claims both verbally and in writing Constantly seeking improvements in how we deliver excellent customer service Display active listening skills on every call Use of good questioning to establish a valid claim Build rapport with all callers and departments Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policyholder

Proactivity:

Have a can-do attitude and positive approach towards change Pro-actively take on board constructive feedback and apply this to every call Manage a portfolio of claims through prioritising by individual circumstances from set up to settlement

Knowledge:

Set policyholders accurate expectations for their claims journey Identify any potential fraud triggers Complete all relevant steps when setting up claims Become knowledgeable in our policy wordings/products

Working together:

Input ideas to help improve the department and deliver excellent customer service Undertake any individual or team tasks reasonably requested Taking a methodical approach to each claim and working through the processes with each policyholder Requesting and gathering documents and information from customers such as receipts, photographs or accident reports and storing them on the claim file Ensuring that SLA's and KPI's are met and maintained consistently To continuously demonstrate the company values and embody this through all work practices Provide input to the development of the business including system, process and supplier management

Experience/knowledge

Minimum - 2 years' office experience Experience of claims industry would be beneficial

In return, we can offer you:

Basic Salary 24,000-26,000 (DOE) as well as market leading benefits.


25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks Discretionary performance related bonus An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.


We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.