Job Description

Join our innovative team in an exciting new office space near Temple Meads Railway Station!

Our Team

Great American Europe Ltd (part of the Great American Insurance International Division) prides itself on the people it employs. We fully understand that people are a key resource and with that, will help us grow and continue to be a successful company.

Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?

What We Offer

Our Great American Europe team has been located in Bristol for over 25 years, however, our newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace - it's a place where ideas thrive and people flourish. Here's what you can look forward to:

The chance to work in a modern, inspiring environment that's just a stone's throw from Temple Meads Station An outstanding workplace designed for you Subsidised cafeteria A competitive salary and benefits package A supportive and inclusive team culture Secure bike & scooter storage Showers & Drying Room - Perfect for those who bike or run to work Games Room - Take a break, recharge, and connect with colleagues

Required Competencies:

Ability to execute excellent attention to detail when coordinating payroll and benefits administration.

Exercises strong organisational skills to manage high-volume recruitment processes.

Function independently (multi-task and thrive in a fast-paced environment) and within a team.

Strong interpersonal skills with a high focus on confidentiality and diplomacy.

Demonstrates sound Employee Relations judgement & advice.

Ability to embrace a Process Improvement mindset actively supporting initiatives for automation and efficiency.

Must demonstrate exemplary writing & communication skills.

Must always remember confidentiality is essential.

Key Responsibilities:

Coordinate end-to-end recruitment process, advertising roles, screening CV's, coordinating and conducting interviews, creating offer letters and reference checking

. Process & administer monthly payroll to ensure employees are paid accurately and on time, including handling amendments, conducting preview checks, reviewing monthly reports for payment and resolving any exceptions

. Manage employee payroll queries with accuracy and efficiency, ensuring timely resolution through clear communication and coordination with relevant teams

. Act as the first point of contact for employee relations (ER) matters, handling initial concerns, gathering relevant information, advising managers, maintaining documentation, and supporting formal processes such as investigations, disciplinary, grievance, and performance management

. Manage compensation & benefits changes & renewals and be the first point of contact for employee queries

. Coordinate probation reviews and assist with organising performance review meetings, ensuring timely follow-up and accurate documentation.

Support the absence management process, reviewing daily absences, highlight issues to HR manager & co-ordinate absence process documentation including organising occupational health appointments.

Ensure the HR system is kept up to date with accurate information for new hires, leavers, and employee changes, and carry out regular data checks to maintain integrity and compliance.

Develop and maintain clear, user-friendly documentation for core HR processes, including SOPs and guidance materials, to support consistency, compliance, and continuous improvement across the HR function.

Identify manual tasks for automation and support HRIS/process improvement initiatives.

Contribute to the preparation and upkeep of HR reports and data insights, supporting the team with recruitment metrics, headcount tracking, and general HR analytics as needed.

Assist with the coordination of learning and development initiatives and engagement activities, including sourcing training opportunities and contributing to planning and delivery of L&D initiatives.

Respond to HR inbox queries in a timely and professional manner, offering guidance and solutions in line with policy and best practice.

Participate in monthly audit of the HR system ensuring compliance with documentation requirements such as contract returns and data accuracy.

Collaborate on onboarding and induction activities, helping to ensure a smooth and engaging experience for new hires through effective coordination and communication.

Provide support with HR administrative tasks when needed, such as preparing documentation and maintaining records, as part of a collaborative team approach to delivering effective HR services.

. Contribute to ad-hoc project work throughout the year

Knowledge Required

Minimum 3 years HR generalist/advisor experience with demonstrable payroll process experience, ownership of end to end recruitment process and a strong ER background (or equivalent demonstrable capability).

Proven experience with Workday or a similar HRIS system.

Strong administration and organisational skills.

Excellent written & verbal communication.

Ability to handle multiple tasks daily.

Clear understanding of what the day to day outputs of a busy HR department are.

Experience of using all MS Office programmes (Excel, Word, PowerPoint).

HR qualification or working towards a qualification with CIPD (Desirable).

. Conversant in Irish and UK Employment Law (Desirable).

Our commitment to Diversity, Equity and Inclusion

At Great American, we are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. We are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables our ongoing success.

Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.

Respect for Others - making all feel welcomed and included

forms part of our Company Values and when you join us you'll find a welcoming and open workplace where everyone's voice is heard and supported.

This role will report directly into the GAEL HR Manager

Job Type: Full-time

Pay: 34,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Life insurance Work from home
Experience:

HR: 3 years (required)
Licence/Certification:

CIPD Level 3 Certification (preferred) UK Right to Work (required)
Work Location: Hybrid remote in Bristol BS1 6DZ