Job Description

Group Operations Executive Administrator
Salary: 28,000 - 32,000 (DOE)
Location: Birmingham (Full-time, On-site)
Type: Permanent
We are seeking an adaptable and experienced Group Operations Administrator to join a small but fast-paced team, supporting activities across the group marketing, operations and finance.
This is a varied and involved position ideal for someone who thrives in a detail-led, process-driven environment. You will act as the operational lynchpin for the organisation, ensuring admin functions run smoothly, client-facing content is accurate and polished, and internal systems are well maintained.
Key Responsibilities
Client & Operations Support:
Manage client records, coordinate bookings, and oversee workshop/event logistics. Respond to enquiries across email, phone, and multiple mailboxes while ensuring smooth day-to-day operations.
Sales & Finance Admin:
Invoice clients, follow up on payments, reconcile book sales, process returns, manage discounts/promotions, and assist with expenses and basic finance tasks.
Content & Marketing:
Prepare and schedule newsletters and social media posts (LinkedIn, Instagram), support podcast and PR activity, and contribute to website updates and maintenance.
Logistics & Supplier Coordination:
Order and dispatch coaching materials, liaise with suppliers and distributors (e.g. FedEx), and track stock levels and fulfilment.
Systems & Reporting:
Maintain digital filing systems, track expenditure and progress across projects, and support financial reporting as needed.
What We're Looking For
Strong communication skills and professional writing ability
Highly organised, adaptable and thorough
Comfortable using Microsoft 365, SharePoint, Xero and similar systems
Experience in administration, marketing support, or editorial/operations coordination
Ability to handle sensitive and confidential information
Takes ownership of tasks and delivers to a high standard
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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