Job Description

Job Ref:

ALE1711

Branch:

Alexander Hotels Group Roles

Location:

Alexander Hotels Group Roles, Crawley

Salary/Benefits:

27,000 OTE (25,000 + 2k bonus + monthly service charge payment)

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

straight shifts including some weekend shifts

Hours per week:

37.5

Posted date:

22/09/2025

Closing date:

24/10/2025

GROUP RESERVATIONS AGENT

27,000 OTE + Service Charge (25,000 + 2k bonus + monthly service charge payment)

The Place

The Group Reservations Agent role is based at our Alexander House Hotel Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.



Our Group Reservations Office located at the Hotel, deal with enquiries and bookings for guest accommodation for our five hotels.



Please see our website for a full list of facilities for all our Hotels.

The Role

As a Group Reservations Agent, you will be working within a team of 14 for our Group Reservations Manager and be responsible for handling telephone enquiries and administering guest bedroom bookings from enquiry to confirmation. Group Reservations Agents need a friendly warm personality and be enthusiastic about our beautiful hotels and keen to help the guest with planning their stay and choosing the best options for them to ensure total satisfaction.


Enquiry handling on the telephone Giving information on bedroom and spa availability and rate structure across our five hotels Inputting reservations for bedroom, spa, restaurant and lounge bookings Liaising with the Group Spa Reservations/Spa Reception team for beauty treatment requests Administering bookings and actioning accurate and timely confirmations to all guests, online, by email and by letter

Requirements

Excellent telephone manner Computerised reservation experience preferred Excellent attention to detail when direct inputting data into our systems Available to work 5 days on a rota basis including weekend shifts (1 weekend off in 3). The office opens 8am - 6.30pm so your 7.5 hr shifts will be completed between these hours

The Benefits

4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking

In addition you will receive a range of company benefits including:



Discounted hotel accommodation for yourself and your family at all hotels

Discounted hair treatments at our two Utopia Spas

Discount off all food beverage at all hotels

Discount of individual treatments booked in our two Utopia Spas

Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday



#reservations #hospitality #customerservice #sales

About The Alexander Hotel Collection

Established in 1994 and still privately owned today, Peter Deborah Hinchcliffe created the Alexander Hotel Collection, the AHC, with the purchase of Alexander House in Sussex, which joined Rowhill Grange in Kent and Langshott Manor in Surrey.



Now with five boldly beautiful country house destinations, including Great Fosters near Windsor Barnett Hill near Guildford, all of our properties in the AHC are ideally located within an hour of central London in the Home Counties. Through our commitment to standards, training and innovation our properties have been awarded a host of awards, from 5 red stars to a coveted Michelin star and no less than 17 AA rosettes across The AHC. Whether you're a seasoned pro or a new-comer to the industry, you can be sure of a warm welcome into the AHC Family with a brilliant career ahead of you.