Job Description

About Us

The Ready Group is one of the largest luxury coach hire service providers in London and the South East of England. We take the hassle out of travel so you can focus on enjoying your trip. We aim to ensure all of our passengers experience consistently high-quality, trustworthy, and safe transport services. The Ready Group is made up of four businesses - Readybus, Arena Travel, Turbostyle Coaches and LJ Edwards. We are proud to offer a wide range of transport services across London and the South East of England, catering to both corporate customers and individuals.

The Role

We are seeking a highly organised and customer-focused Reservations Agent to join our busy office team. You'll be the first point of contact for customers making enquiries and bookings, ensuring a smooth process from initial request through to confirmed reservation. It's also important that you have a proactive attitude and are prepared to generate potential business too. This is a key role in delivering excellent customer service.

Key Responsibilities:

Handle inbound calls, emails, and online booking enquiries in a professional and friendly manner Provide accurate quotes, availability, and travel information to customers Manage reservations using our booking system, ensuring all details are recorded correctly Make outbound proactive calls to existing customers and new prospects Liaise with the operations team to coordinate vehicle and driver schedules Follow up on enquiries to convert quotes into confirmed bookings Support customers with amendments, special requests, or last-minute changes Maintain knowledge of company services, fleet, and policies to provide clear advice Deliver outstanding service to ensure customer satisfaction and repeat business

About You:

Previous experience in reservations, customer service, or a call centre environment (preferred) Excellent communication skills, both written and verbal Strong attention to detail and ability to multitask in a fast-paced office Confident IT skills, including Microsoft Office and booking systems Experience using Coach Manager booking software would be a bonus Positive, professional, and customer-focused attitude Ability to work independently and as part of a supportive team

What We Offer:

40 hrs per week, Monday to Friday Salary 13.59 per hour 20 days holiday (plus 8 bank holidays) Full training on our booking system and processes Friendly, supportive working environment Opportunities for progression within the company Company Pension Scheme Free on-site parking
If you are organised, enthusiastic, and enjoy helping customers, we'd love to hear from you.

Please contact us by email with an accompanying CV at oliver.walton@coachtravelgroup.com

Job Types: Full-time, Permanent

Pay: 13.59 per hour

Expected hours: 40 per week

Benefits:

Company pension On-site parking Sick pay
Work Location: In person