Job Description

Job Ref:

BEA2140

Branch:

Beannchor Group

Location:

Beannchor Group, Belfast

Salary/Benefits:

31,000 - 33,000 per annum

Contract type:

Permanent

Hours:

Full Time

Posted date:

22/09/2025

Closing date:

05/10/2025

Group Reservations Manager

We Are Hiring: Group Reservations Manager

Location

: Central Reservations Office, Head Office - Belfast

Reporting To

: Group Revenue Manager

For:

The Merchant Hotel Bullitt Hotel

Two hotels. Two distinct personalities.

One unforgettable opportunity.

The Merchant Hotel

- Belfast's most iconic and only 5 AA Red Star Hotel, where grandeur meets gracious service.

Bullitt Hotel

- A playful, design-led city hub full of energy, attitude, and serious style.



Together, they represent the very best of Belfast's hospitality scene - and we are looking for a dynamic Group Reservations Manager to lead the charge in driving group bookings and delivering unforgettable guest pre-stay experiences across both brands.

Your Role:

As Group Reservations Manager, you will lead the Central Reservations Team and manage all group bedroom enquiries for both hotels. You will be the go-to expert for reservations, product knowledge, pricing and performance management, nurturing key client relationships and seizing new business opportunities.



The role is all about driving revenue, energising your team, and creating standout guest experiences, whether it's the timeless elegance of The Merchant or the urban edge of Bullitt, all with the backing of your skilled team and the Group Revenue Manager.

What You Will Do:

Lead the Central Reservations Team and Group Reservations Supervisor -coaching, mentoring, and inspiring high performance. Own the group booking journey from enquiry to confirmation with fast follow-ups, high-impact proposals, and strong conversion rates. Communicate booking trends and market data to guide pricing and distribution strategies. Work collaboratively with Sales, Revenue, and Marketing to ensure our hotels stay one step ahead of the competition. Build strong relationships with key clients, tour operators, corporate bookers, and event organisers. Keep your team sharp with ongoing training, appraisals, and support for development goals. Be the heartbeat of our Central Reservations Office, keeping standards high and energy higher.

What You Bring:

A passion for hospitality and a flair for leadership. Experience in a similar role, ideally in a fast-paced hospitality/tourism setting (1+ years at management level). A love of sales and the thrill of hitting targets. Confidence in managing a team and creating a culture of excellence. Impeccable communication skills -- phone, email, and in-person. An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationships. A "can-do" attitude, a collaborative spirit, and a genuine love for both luxury and lifestyle hospitality.

Hours of Work:

This is a full-time salaried position, 40 hours per week. The reservations department's operating hours are:


Monday to Friday: 8 am-7 pm Saturday Sunday: 10 am-6 pm

Why You Will Love It Here:

Join two of Belfast's most talked-about hotels. Be part of an award-winning hospitality group with growth on the horizon. Enjoy opportunities for career development and learning from industry leaders. Work in a fast-paced, supportive environment where your ideas are welcomed, and your hard work is rewarded.

Whether your style leans towards the refined luxury of The Merchant or the bold energy of Bullitt, this is your chance to lead within a growing hospitality group that is expanding with two exciting new properties on the horizon. Such opportunities are rare. We are seeking a Group Reservations Manager with ambition, flair, and passion to help shape what's next.

What's in it for You? Our Benefits Package Includes:

A Competitive Salary

- Your talent deserves to be rewarded. We are offering a salary of 31,000 - 33,000 per annum.

Private Healthcare Healthcare Cash Plan

- We've got you covered, so you can stay at your best.

Life Assurance Income Protection

- Peace of mind for whatever life brings.

28 Days' Holiday + Your Birthday Off

- Because you deserve to celebrate in style.

No Uniform Required

Preferential Accommodation Rates

- Enjoy exclusive discounts for you, your friends, and your family across all Beannchor hotels.

Mobile Phone Allowance

Laptop

- All the tools you need to succeed, at your fingertips.

Beannchor Group Perks Discounts

- From dining to drinks, enjoy a little extra on us. (The Merchant Hotel, Bullitt Hotel, Little Wing Pizza, The National, Ragin Ramen, Dirty Onion and many more ??)

Please email any questions to sharmaine@beannchor.com



Apply now and let's make Belfast hospitality even better - together.



#INDMM #ReservationsManager #Manager #Hotels #Reservations


At Beannchor we are always on the lookout for talented individuals with a passion for hospitality. We have a range of roles available across our diverse portofolio of hospitality venues, which includes everything from five-star hotels to innovative restaurants, vibrant bars, family-friendly pizzerias and nightclubs.