Job Description

New Hotel opening! Guest Experience Manager

We are recruiting for one of the Coolest New opening Hotels coming to Hoxton! Long revered as London\'s effortlessly cool cultural core, Hoxton\'s hip new resident is about to hit the scene. The 27-floor art\'otel Hoxton (expected in 2024) promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 343 guest rooms and suites, a lounge, gym and two destination restaurants\'

As a Master of your Craft you will\xe2\x80\xa6

• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferable, but not essential
• Have a good Knowledge of the Hoxton/Shoreditch area.
• You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Manage and develop your team through leading by example.
• Empower the Guest Services teams by providing an inspiring service culture through briefings, team meetings and coaching.

As our Guest Experience Manager, you will receive:

• Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) - these increase with service!
• Salary: Highly Competitive
• Discounted gym memberships
• Access to free financial and mortgage advice
• Discounted hotel staff rates
• Two meals per day, every day (including days off if you wish to come in!)
• Great Learning and development opportunities
• Discounted hotel staff rates

If you share passion for art, culture and hospitality, art\'otel is where people\'s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.

PPHE Hotel Group