Job Description

Job Title:

Guest Hospitality Sales Executive (Conference & F&B)

Department:

Conference and Food & Beverage

Reports to

: Conference Operations Manager and F&B Executive

Location:

The Wesley Euston / Camden

Working Hours:

20 hours per week

Wage

: 14.40 per hour

About Us

The Wesley Hotel is a growing hospitality brand based in the London Borough of Camden. We are a popular independent hotel located close to Euston station also with a new 39 bedroom one in Camden Town. Our Euston Hotel is a 99-bedroom hotel with 18 conference and meeting rooms, and a spacious on-site restaurant and bar.

Since 1950 we are driven by our ethical ethos which is the reason why we're not just another London hotel. We're a social enterprise, anything the hotel makes goes straight to charity.

We are Gold Investor in People and accredited by Green Tourism Gold. The Wesley Hotel is committed to run operations in a socially responsible, sustainable, and environmentally considerate manner.

Job Purpose

The Guest Hospitality Sales Executive (F&B) is a key front-line team member responsible for delivering outstanding service in the hotel's restaurant, bar, and event spaces, while also offering flexible support to other departments including Conference, Front of House (FOH), and Housekeeping as needed. The role blends hands-on service with operational oversight and offers an opportunity to be involved in both guest-facing and behind-the-scenes excellence.

This position requires a multi-skilled team player who demonstrates initiative, adaptability, and a strong sales and service mindset. With the implementation of the Kiosk check-in system, the role also contributes to FOH integration and guest flow optimisation.

Job Summary

The Conference and F&B role will play a key role in supporting our conference services and food & beverage team to ensure guests experience outstanding service. This role includes setting up and maintaining conference rooms and the restaurant, assisting with meal services, and providing exceptional customer service. The ideal candidate will be friendly, attentive, and flexible, with the ability to perform physical tasks as required by the role

Key Responsibilities

Guest Service:*
Maintain a professional appearance and positive attitude at all times. Greet guests warmly and attend to their needs promptly and courteously. Provide guests with accurate information and assistance in a courteous manner.
o Team Support:

Work as part of a team, assisting colleagues to ensure a smooth and efficient service. Assist with breakfast, lunch, and dinner service as needed. Event and Conference Support:*
Set up and clean conference rooms, ensuring they meet the hotel's standards. Support the bar/restaurant setup for events, including any necessary clean-up.
o Facility Maintenance:

Maintain the cleanliness of all assigned areas in line with hotel standards. Ensure proper handling and setup of AV equipment for client use and provide assistance as required. Interdepartmental Collaboration:*
Liaise with other departments to ensure smooth operations and guest satisfaction. Perform ad-hoc duties as per business needs.

Requirements

Experience: Previous experience in hospitality or a similar role is preferred Skills: Strong customer service orientation, teamwork skills, and physical capability for heavy lifting. Attitude: Positive, courteous, and proactive approach to guest service. Flexibility: Ability to work varied shifts, including evenings and weekends are required by business needs.

Working Conditions

Physical Requirements: Ability to perform tasks that require standing for long periods and lifting heavy objects. Schedule: Varied, with availability needed on weekdays, weekends and late evenings.
Job Type: Part-time

Pay: 14.40 per hour

Benefits:

Bereavement leave Company events Company pension Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site gym Referral programme
Work Location: In person