Job Description

Company Overview

The Wesley Hotel London Euston is a vibrant and busy 99-bedroom hotel located next to Euston station in London. With 18 meeting and conference rooms, as well as a restaurant and bar, we are committed to providing exceptional service to our guests. As we prepare for the opening of our new hotel in Camden Town in 2022, we are looking for talented individuals to join our team.

Position Overview:

The role of the Guest Hospitality Sales Executive has evolved significantly with the introduction of self-service kiosks at the front of house. This position now extends beyond traditional reception duties to a more dynamic role involving various operational facets of the hotel. The Executive will ensure excellent guest service, while also supporting accommodation, conference operations, food and beverage services, sales and marketing initiatives, system maintenance, administrative tasks, and health and safety compliance.

Key Responsibilities:

Technology Integration and Guest Service:

- Facilitate guest interactions with self-service kiosks, ensuring a smooth and efficient check-in and check-out process.

- Provide assistance and troubleshoot any issues guests may encounter with kiosks.

Operational Flexibility

:
- Support the Accommodation department by helping with room assignments and guest relocations as needed.

- Assist in Conference Operations, setting up rooms and technology for events and meetings.

- Aid the Food and Beverage team during peak times to enhance guest dining experiences.

- Participate in Sales and Marketing activities, helping with promotions and guest engagement efforts as directed by the Cluster Marketing & Systems Executive, requiring additional training

o Administrative and System Support

:

- Perform ad-hoc administrative tasks including data entry, record maintenance, and supporting the Admin Assistant with their duties.

- Assist with the maintenance and troubleshooting of hotel systems, ensuring all technology resources are functioning optimally.

Safety and Compliance:

- Ensure compliance with all health and safety regulations, participating in training and contributing to safety audits and documentation.

Cross-Functional Team Collaboration:

- Work across various departments to foster a cooperative environment and ensure seamless service delivery.

- Engage in ongoing training and development sessions to stay updated on hotel policies, procedures, and the latest in hospitality technology.

Requirements:

- Proven customer service or hospitality experience with a strong inclination towards technology.

- Excellent interpersonal and communication skills, capable of working effectively in a diverse team.

- Adaptability to rapidly changing environments and willingness to undertake various roles as needed.

- Detail-oriented with a proactive approach to problem-solving.

- Familiarity with basic administrative duties and comfort using tech-based systems.

Education:

- High school diploma is mandatory; additional qualifications in hospitality, business administration, or related fields are advantageous.

Working Conditions:

- Flexible working hours, including nights, weekends, and holidays.

- This role includes mobility across various areas of the hotel, requiring physical activity and interaction with guests and technology.

Job Types: Full-time, Part-time

Pay: 13.85 per hour

Expected hours: 20 - 40 per week

Benefits:

Bereavement leave Company pension Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site gym
Work Location: In person