Job Description

Job Title:

Guest Hospitality Sales Executive

Reporting To:

Guest Hospitality Sales Executive Team Leads & Managers

Salary:

14.40 per hour

Hours:

Variable shifts

Location:

The Wesley, Euston/ Camden

About Us:

The Wesley Hotel is a progressive hospitality brand based in the London Borough of Camden. Known for our commitment to sustainability and community, we leverage both ethical practices and innovative technology to enhance guest experiences. As a social enterprise, our profits support charitable activities, reinforcing our mission to provide meaningful hospitality services.

Position Overview:
The role of the Guest Hospitality Sales Executive has evolved significantly with the introduction of self-service kiosks at the front of house. This position now extends beyond traditional reception duties to a more dynamic role involving various operational facets of the hotel. The Executive will ensure excellent guest service, while also supporting accommodation, conference operations, food and beverage services, sales and marketing initiatives, system maintenance, administrative tasks, and health and safety compliance.

Key Responsibilities: Technology Integration and Guest Service:
- Facilitate guest interactions with self-service kiosks, ensuring a smooth and efficient check in and check-out process.

- Provide assistance and troubleshoot any issues guests may encounter with kiosks.

Operational Flexibility:
- Support the Accommodation department by helping with room assignments and guest relocations as needed.

- Assist in Conference Operations, setting up rooms and technology for events and meetings.

- Aid the Food and Beverage team during peak times to enhance guest dining experiences.

- Participate in Sales and Marketing activities, helping with promotions and guest engagement efforts as directed by the Cluster Marketing & Systems Executive, requiring additional training.

Administrative and System Support:
- Perform ad-hoc administrative tasks including data entry, record maintenance, and supporting the Admin Assistant with their duties.

- Assist with the maintenance and troubleshooting of hotel systems, ensuring all technology resources are functioning optimally.

Safety and Compliance:
- Ensure compliance with all health and safety regulations, participating in training and contributing to safety audits and documentation.

Cross-Functional Team Collaboration:
- Work across various departments to foster a cooperative environment and ensure seamless service delivery.

- Engage in ongoing training and development sessions to stay updated on hotel policies, procedures, and the latest in hospitality technology.

Requirements:

- Proven customer service or hospitality experience with a strong inclination towards technology.

- Excellent interpersonal and communication skills, capable of working effectively in a diverse team.

- Adaptability to rapidly changing environments and willingness to undertake various roles as needed.

- Detail-oriented with a proactive approach to problem-solving.

- Familiarity with basic administrative duties and comfort using tech-based systems.

Education:

- High school diploma is mandatory; additional qualifications in hospitality, business

administration, or related fields are advantageous.

Working Conditions:

- Flexible working hours, including nights, weekends, and holidays.

- This role includes mobility across various areas of the hotel, requiring physical activity and interaction with guests and technology.

Company Benefits:

- Competitive remuneration package (pay London Living Wage ).

- Access to professional development and career advancement opportunities.

- Discounts at hotel facilities and services.

- Comprehensive health and wellness benefits.

- Participation in hotel-sponsored events and community initiatives

Job Type: Part-time

Pay: 14.40 per hour

Expected hours: 20 per week

Work Location: In person