Job Description

We are looking for a Guest Service Associate with an outstanding passion for creating the most memorable of experiences for our guests and to become a part of The Mansley Team. This role is key, as we aim to provide a Great Guest Experience and achieve 100% guest satisfaction

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We are looking for someone that is efficient and passionate in achieving outstanding quality standards. There is a distinct 'family feel' and you will play an integral part to the overall day to day operations of the business.

This role requires working on a 4 days on and 4 days off rota system, an average of 42 hours per week, working from 8am until 8pm.

The GSA we are looking for will have a genuine passion for exceptional guest experience and take pride in the properties they work in, within Edinburgh. Our Guest Service Associates are an essential point of contact for all our guests, both pre-stay and by delivering a warm welcome and ensuring guests receive quick, efficient and professional service throughout their stay.

You must speak fluent English, although other languages are advantageous and hold a full clean driving licence.

Previous hospitality reception experience is essential.

Responsibilities will include:

Greet and register guests and perform full check-in procedure Take guests credit card details for extras, adherence to GDPR guidelines Check accommodation has already been paid for, for advance payments, check rates/revenue Handle complaints Issue apartment key and show guests to their apartment Review accounts and charges with guests during the check-out process Issue invoices for charges Receive and communicate messages using telephone, voicemail and email to guests and supervisors Make bookings for sightseeing, restaurants and transportation Set up rooms for arrivals when required Follow all SOP guidelines Other duties may be required as the business dictates

Why work with us:

Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff. We are always on the lookout for friendly, professional people with a 'can do' attitude to join our team. In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team. Your career progression is important to us. Therefore, we create a personal career pathway for everyone who works with us and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.

Our benefits include:

30 days holiday per annum (pro rata, includes bank holidays)

Reduced rates for staff stays

Complimentary fruit at work.

Bespoke uniform.

Ongoing training opportunities.

Healthcare benefits and subsidiaries.

Pension contributions.

Personal recognition awards.

Exciting social celebrations and events.

Complimentary dry cleaning for uniforms

Employee assistance programme and helpline.

These benefits are subject to change to meet business requirements and are not included within the contract.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a 'thinking outside the box' approach and the desire to be the very best in everything they do. Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.

Our Core Focus is:

A great guest experience

Our Niche:

Serviced apartments of distinction

Our Core Values:

Professionalism, Passion, Adaptability, Conscientiousness, the Mansley Difference

Do you have the 'Mansley Difference' and 'can-do' attitude we look for in our Team?

If so, then we very much look forward to receiving your CV!

Job Types: Full-time, Permanent

Pay: 13.10 per hour

Expected hours: No more than 48 per week

Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you hold a full clean driving licence?
Work Location: In person

Reference ID: Edin GSA
Expected start date: 23/06/2025