Job Description

Full, Part-time or Casual positions are available

We have commenced our search for Guest Service Assistants to support the opening of the IHG Garner Rotherham - a 3-star focused service 91-bedroom hotel opening January 2026.

At Garner(TM) hotels, we are focused on delivering quality stays at an affordable price that is hard to find in the midscale conversion space. Garner hotels are designed to deliver a relaxed, flexible and purposefully different experience for guests who are in love with life, not luxury. Value-conscious travellers can experience the quality and rich rewards of an IHG Hotels & Resorts property in an environment that is made with character. For all the journeys our guests are on, Garner makes it possible.

Hours:

Varied - must be flexible to do shift and weekend work.

The Opportunity

This is great opportunity to be trained in a multi skilled role to provide an outstanding service to our clients/guests.

You will work in both Front of House and Food and Beverage. When working on the front desk you will be the first point of contact for guests so we are seeking people who want to represent the Garner IHG brand.

Being multi skilled trained you will be at the centre of our business and deliver the highest level of service to our guests/clients daily.

If you are passionate about hospitality and wish to create a great guest experience and progress your career within hospitality then this is a great opportunity.

Responsibilities include

Checking in and checking out guests in a friendly efficient manner Waiting at tables across numerous dining areas and engaging with guests in a polite and friendly manner Serving drinks in the bar, demonstrating knowledge of all products and up selling and advising guests Undertaking duties in all areas General duties to include cleaning of dining rooms, bar and polishing cutlery and keeping all areas to the highest of standards Cooking Breakfast or limited food menu to IHG brand standards

Candidate Profile

Strong sense of customer service Highly enthusiastic Highly motivated and goal oriented Has strong communication skills and teamwork abilities Enjoys working under pressure in a high-paced environment Goes above and beyond to deliver a high-quality experience Previous experience as a waiter/waitress and a good understanding of food and beverage is desirable
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Employee Benefits/Perks

28 days paid holiday each year including bank holidays [pro rata for part time employees] Free on-site parking Refer a friend scheme Discounted Food and Beverages [qualifying period applies]

Salary

Competitive

About us

The Garner Hotel is part of the Fairview portfolio who offers a diverse workforce.

Job Types: varied

Experience:

Hospitality experience desirable but not essential as full training will be provided.

Evidence of the right to work in the United Kingdom must be provided if you are invited to attend an interview.

EXAMPLE HOURS

Full Time Hours

- Shifts patterns are as follows - '

Early Shift'

- 6.00-14.30 or '

Late Shift'

- 14.00-22.30.

A dedicated Nights Team will be employed however sickness and holiday cover will result in cover of the following '

Night Shift'

- 22.00-06.30

Part Time Hours

may include all of the above or shorter shifts in line with the business needs for example:

7.00-11.00, 7.00-12.00, 8.00-12.00, 8.00-13.00, 17.00-22.00, 17.30-22.30 or 18.00-23.00

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 1 - 40 per week

Benefits:

Canteen Discounted or free food Employee discount Free parking On-site parking Store discount
Work Location: In person