Job Description

Job Ref:

KGH10928

Branch:

Holiday Inn Runcorn

Location:

Holiday Inn Runcorn, Runcorn

Salary/Benefits:

12.21 per hour plus benefits and monthly service charge

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

06:00am - 02:00am vary

Hours per week:

24

Posted date:

08/11/2025

Closing date:

24/11/2025

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.


Other businesses may call this role Receptionist, Food Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.



This role reports directly to the Guest Service Manager.

What you'll do

Deliver excellent service across reception, restaurant, bar, meetings and events. Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting. Build genuine relationships with guests, adapting your approach to each individual. Maintain cleanliness and presentation across all guest areas. Help the hotel meet brand standards and company goals by delivering outstanding service every shift. Represent our values and culture, keeping guest experience at the centre of everything you do.

What we're looking for

A genuine passion for people and hospitality. Experience is great, but not essential. Strong communication skills and the confidence to work as part of a team. A proactive approach. (You notice what needs to be done and make it happen!) Comfortable using technology, including MS Office and similar tools.

If you're friendly, motivated, and love making people's day, this could be the role for you!

What's in it for you

Career development through fully funded apprenticeships and our internal development programme. Discounts on hotel stays and a variety of major retailers, restaurants and days out. Free use of our gyms, pools, and leisure facilities. 24/7 access to wellbeing, financial, and legal support.

Next steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.



We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.


At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at

recruitment@kewgreenhotels.com - we're here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.



Learn more about who we are and what drives us at www.kewgreenhotels.com.


Quiet hotel with an Open Lobby and indoor pool near Liverpool and ManchesterJust beside the M56 motorway, Holiday Inn Runcorn hotel welcomes you for an event, business trip or holiday. It's a short drive to Runcorn station, with direct trains to Liverpool and London, and Runcorn East station, serving Chester and Manchester. You're also just 20 minutes by car from Liverpool John Lennon Airport (LPL) and 30 minutes from Manchester Airport (MAN). You can go bargain-hunting at the nearby Cheshire Oaks Designer Outlet and Manchester's Trafford Centre, or take your kids for a day of fun at Chester Zoo or Knowsley Safari Park. Here on business? You're close to several industrial estates, and you can arrange a conference for up to 500 people in the hotel's Cheshire Suite, which can be partitioned into smaller rooms.At this hotel you can enjoy:- Free Wi-Fi- A fitness centre with an indoor pool- Free on-site parking- Kids stay and eat freeUnwind in a cosy guest room with Smart TV and a pillow menu to suit your needs. You can indulge in a juicy steak at the Cow on the Hill grill, take advantage of 24-hour room service or grab a bite from the All Day Dining menu. The Open Lobby bar is just the place for a drink, while the Media Lounge, with comfortable seating, a TV and games, is an inviting spot to relax and socialise.