Job Description

Guest Service Manager

Location -

London

Salary:

50,000 to 53,000

Hours:

40 per week, Monday-Friday (with flexibility)

Contract:

Full-time, Permanent

Lead from the front. Inspire excellence. Deliver a world-class welcome.

We're seeking a Guest Service Manager to take ownership of guest services at one of London's most prestigious corporate destinations. This is a highly visible role, perfect for a hands-on leader who thrives in a fast-paced, front-of-house setting and knows how to set the tone for exceptional service.


If you're a natural people-person with the presence, energy, and professionalism to inspire your team and delight guests, this is your opportunity to shine.

The Role

As the first point of contact for guests, clients, and employees, you'll be responsible for delivering an unforgettable welcome and ensuring a seamless experience from arrival to departure. Your focus will be on leading by example, coaching the team daily, and maintaining impeccable service standards.


You'll also:

Build and nurture strong relationships with stakeholders at all levels Identify opportunities to enhance the guest journey and operational efficiency Motivate and develop your team to consistently exceed expectations Uphold the prestige and reputation of the client brand at every interaction

About You

Proven experience in front-of-house or guest services leadership (corporate, hospitality, or luxury environment) Exceptional people skills with a coaching-led leadership style Strong organisational skills and an eye for detail Resilient, adaptable, and always looking for ways to improve service delivery

What We Offer

Financial Freedom:

Access exclusive discounts on travel and groceries, life assurance, and cash rewards. ?

Future Security:

A contributory pension scheme to help you plan ahead.

Health & Wellbeing:

Wellness programs, Employee Assistance Programme, and digital GP services.

Career Growth:

Ongoing learning and development to help you thrive.

Recognition:

Celebrate excellence through our

WOW Awards

.

Give Back:

Enjoy one paid volunteer day each year to support a cause close to your heart.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.


We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.


Find out more about us and our values at www.rapportservice.com.


Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.