Job Description

Job Ref:

INT24419

Branch:

Holiday Inn Express Stockport

Location:

Holiday Inn Express Stockport

Salary/Benefits:

TBC At interview.

Contract type:

Contract

Hours:

Full Time

Hours per week:

40

Posted date:

25/12/2025

Closing date:

02/02/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Minimum of 28 days holiday Starting salary above national minimum wage Career and lifestyle breaks - Allowing you to take time off for key life events.

A day in the life of...

As Guest Services Manager you'll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You'll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.

What do we need from you?

You'll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently. We're looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You'll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

The

Holiday Inn Express Stockport

is ideally located adjacent to

Stockport Railway Station

, in the heart of this large town in Greater Manchester. .

Stockport can be described as the northern gateway to the

Peak District

. The

Etihad Stadium

, home of Manchester City is 5 miles from the hotel, with

Old Trafford Football and Cricket

grounds within easy reach.


#

Holiday Inn Express Hotels

Do you want to work for one of the world's fastest growing hotel brands? Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.



Holiday Inn Express is part of the IHG family and is the largest hotel company in the world by number of rooms. The Holiday Inn Brand Family is: Holiday Inn, Holiday Inn Express, Holiday Inn Resort and Holiday Inn Club Vacations.



They all share the same DNA from our powerful parent Holiday Inn. The trusted global leader in genuine Hospitality. We are a proud member of this family tree and like every family we do everything together to ensure the brand is strong to maintain its simplicity and smartness. As you know every family is going through changes sometimes and thats why we are now looking for YOU to make us feel complete and whole again.