Job Description

Continuum Attractions have an amazing opportunity for a Coronation Street and Emmerdale enthusiast to join our teams at both Coronation Street Experience and Emmerdale Village Tours as the Guest Services Administrator for a 12-month fixed term contract.

At Coronation Street Experience our guests can walk the cobbles of the UK's most famous street discovering filming secrets from 65 years of production. Over at Emmerdale Village Tours our guests get to head to the Yorkshire Dales for an unforgettable experience exploring the outdoor village of Emmerdale.

About The Role

As a Guest Service Administrator, you play a vital role in driving the commercial success of the attraction by actively promoting it to prospective guests. You are the first point of contact for all guest enquiries, ensuring each interaction is handled consistently and promptly to maintain high service standards and enhance the overall guest experience. You will manage a high volume of incoming phone calls and emails and process bookings.

Marketing support is also a part of your remit, including sending mailshots
to guests who have opted into the database. You will monitor and compile feedback from TripAdvisor, social media, and Google Reviews into comprehensive reports, and regularly review frequently asked questions to identify common themes and suggest improvements. Your communication with guests extends beyond their visit, offering support and information both before and after their experience to ensure satisfaction.

The Ideal Candidate

You will have excellent communication skills and be driven to deliver an excellent experience for our guests as well as having genuine enthusiasm for our soaps.

You will also have:

Strong phone contact handling skills and active listening. Proven customer support experience using CRM systems. Ability to multi-task, prioritise, and manage time effectively. Excellent communication skills. Customer orientation. Ability to work under pressure and tight deadlines. The flexibility to work weekends when needed.

In return for your talent and dedication we offer:

Hourly pay 12.31

T

he opportunity to work at the UK's most famous Street and Village Shopping discounts and much more...
Contract: 40 hours over 7 days. 12-month fixed term contract.

Need more inspiration to apply?

Continuum Attractions has been a part of the UK attractions industry for almost four decades, establishing itself as one of the UK's leading operators. We employ over 500 talented people across our sites located from Inverness to Portsmouth. Our attractions welcome almost two million guests each year, enchanting them with engaging visitor experiences that enrich, entertain and bring stories to life.

From our last engagement survey 100% of our team are proud to work for the attractions. So, you will be joining a passionate team!

For the full job description visit the Continuum Attractions website

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 12.31 per hour

Expected hours: 40 per week

Benefits:

Employee discount On-site parking Store discount
Ability to commute/relocate:

Trafford Park M17 1TZ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person