Job Description

Job Title:

Guest Services Supervisor - Be the Face of Exceptional Hospitality

Location:

St Brides Spa Hotel, Saundersfoot

Department:

Front of House Department

Contract Type

: Full-Time | 40 hours per week | 5 days out of 7

Rate of Pay:

12.78 per hour + amazing perks

Job ID:

REQ5998

Ready to Lead Where Luxury Meets the Sea?

Join us at the stunning St Brides Spa Hotel, perched above the picturesque Saundersfoot harbour, and become a key part of our award-winning hospitality team. As a Guest Services Supervisor, you'll be at the heart of creating unforgettable guest experiences in one of Wales' most iconic coastal retreats.

Why You'll Love Working Here:

Be part of the 'Greatest Story in Hospitality' - from Manor to Marina, we're redefining guest service.

Work in a breathtaking location with panoramic sea views and a spa that's second to none.

Join a passionate team of Hospitality Heroes who make magic happen every day.

What Makes You Our Ideal Hero:

You're a natural leader who can inspire and energise a team.

You thrive in fast-paced environments and love solving problems with a smile.

You've got hotel experience and know how to deliver top-tier guest service.

You're driven to exceed expectations and create memorable moments.

Your Mission:

Lead the Front of House team with confidence and charisma.

Ensure every guest feels welcomed, valued, and cared for from check-in to check-out.

Support the Front Office Manager with daily operations and team development.

Keep standards sky-high and service seamless.

Be the go-to person when challenges arise - and turn them into triumphs.

Perks That Make a Difference:

Career development from day one

Discounts on dining and hotel stays

Free virtual GP appointments

24/7 wellbeing support

NEST pension scheme

Social club and staff events

Monthly and annual recognition awards

Grow With Us:

At The Celtic Collection, we believe in empowering our people. You'll be supported, celebrated, and given every opportunity to thrive. Here, you'll say:

? "I'm proud to be part of something special."

? "I'm encouraged to grow and my ideas matter."

? "I'm recognised for the work I do."

Important Info:

We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.