Job Description

The energie Group

The energie group has an ambitious growth plan to establish a world class and globally recognised brand, which empowers people to transform their lives. By leveraging a pioneering and proven approach to targeted niche branding and rapid rollout through franchised and direct operations, energie aims to establish itself as a highly profitable business, which is a pervasive force for good on a global stage.

Job Purpose

Energie Fitness are seeking a vibrant, highly organised Operations Manager to lead a team of both Employed and Self-Employed staff through 'the New Normal'.

You will be responsible for delivering fantastic business operations, whilst driving sales and retention membership numbers on a monthly basis. You will report directly in to the Operations Director, and work closely with them, to formulate robust processes in areas such as Health & Safety, Marketing & Sales Plans, Corporate and Wellbeing Events and Brand Standards Audits. You will strive to actively seek new business for Club and look to provide the best possible customer service to all energie members, exceeding expectations at every opportunity.

You will be responsible for developing a team of talented Fitness, Sales, Retention and Member Experience Champions, ensuring each staff member live and breathe our Core Values where they belong, and perform at their highest level.

Reporting directly to the company Directors the successful candidate will have previous experience in a similar role and ideally within a similar background.

Requirements

Experience of operating and selling in the Fitness Industry Excellent Communication Skills Superb Sales Skills Clear Sales and Marketing Experience

Key Accountabilities

Bring the energie Vision, Core Values and Member Promise to life ... MAKE IT REAL - be proud of the group's clubs, make your Team proud and our customers feel they belong - be an AMAZING ambassador for the energie brand

Generate revenue by utilising marketing tools and energie business systems enhanced with your own innovation and entrepreneurial flair

Manage the Operations & Sales processes with pace and energy and ensure the group achieves the highest standards in the most efficient ways

Achieve outstanding Operations & Sales results by setting ambitious goals and relentlessly driving business performance - outsmart the competition and over achieve on the Sales and Marketing plan

Grow the customer value and minimise churn by creating raving fans and a favourite place where customers are invited to come, feel they belong and want to stay

Ultimate goal of improving LIVE membership number, you will have financial revenue and profit targets to ensure month on month growth

Lead your Team to success and manage them with tough love whilst giving them the motivation to have fun achieving results - make it a "if we say we're going to do it, do it" culture

Build a high performing Team where everyone plays their own part in delivering "stand out "results and together they enjoy the thrill of winning and constantly moving the bar

Responsibilities & Duties

Business

Develop a Sales and Marketing strategy to achieve organisational sales and revenue goals

Manage Sales and Marketing activities - oversee the day to day 'execution' of the MSP

Understanding on how to track return on investment in marketing campaigns

Experience in managing social media channels such as Facebook, Instagram and YouTube

Coordinate Operation & Sales action plans for each Club Host

Understanding of online marketing, google analytics, SEO and PPC

Ensuring each member of the Team know their targets and delegate responsibility for customer accounts to individuals in the team

To work closely with the Energie Team to develop an ambitious Sales and Marketing plan and take responsibility for hitting and beating these targets

To efficiently manage all aspects of the day to day Operations & Sales role to ensure the groups clubs meets the highest standards and the brand expectations

To initiate sales and marketing activity that drives membership numbers and find new and creative ways to increase additional revenue streams

To regularly review Operations & Sales performance, take action to keep the business on track and provide reporting to the owners

To fully utilise the energie business systems and processes to attract & retain new members and maximise opportunities to improve the performance of the business

To maintain effective working relationships with businesses, the press and the local community whilst continuously monitoring local competitors

To ensure all aspects of the Sales and Marketing practice complies with legal requirements and strictly adheres to energie operating procedures detailed in the current Business Systems manual.

To maintain accurate and secure membership records in line with energie protocols and the Data Protection Act.

People

To create a winning Team culture with a highly energised atmosphere and building respectful but fun relationships with customers

To constantly motivate the Team, keep spirits high and help them achieve great things by working together, caring about each other and always maintaining a sense of humour

To take full responsibility for all aspects of the daily Club reporting

To ensure all your Team fully understand their core roles, responsibilities and accountabilities (as defined in their JD)

To provide clear direction, support and communication to your Team so they are all completely clear what you and the business expect and receive regular feedback about how they are doing

To actively manage Operations & Sales performance to ensure all individuals are meeting the minimum job requirements and continually improving their performance

General Responsibilities

All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.

To understand and be committed to the Health and Safety Policy statement and be aware of his/her responsibility for key priorities.

To demonstrate commitment and enthusiasm to promote the principle of Equality and Diversity in employment and service delivery.

To do whatever it takes, within reason, to make the business successful

Job Personal Specification

KEY AREAS FOR SUCCESS

SKILLS & BEHAVIOURS

Business Skills

Sales Savvy

who achieves great results by intelligent analysis and an intuitive understanding of the market opportunities and initiating action to convert them to tangible revenue streams

Process Driven

who understands and respects that 25% of the role which is almost non-negotiable should they wish to create a Best in Class operation.

People Centric

who creates a culture where the customer feels they belong, putting the customer experience and relationship firmly at the centre of the business

People Skills

Dynamic Leader

who sets high standards, a fast pace and clear direction which motivates and encourages their Team to 'go for it' and constantly beat the competition and smash targets

Performance Manager

who has credibility and quickly gains the respect of their line reports and effectively manages them whilst also playing an active part in enabling them to perform at the highest level and deliver great results

Team Builder

who understands the dynamic of teams and can motivate individuals to share collective goals and work together, have fun together and achieve together

Management Skills

Self-Motivated Achiever and flexible multi-tasker

who has an appetite for the unusual and can cope with changing priorities and things not going to plan with a sense of humour that lightens the atmosphere on a daily basis

Creative Problem Solver

who is happy to be challenged by a team that are invited to question and are rewarded for finding the problems that you will resolve in innovative and clever ways

This is a brilliant opportunity to join an exciting, rapidly-growing fitness brand and become part of our friendly, ambitious team.

Job Types: Full-time, Permanent

Salary: 28,000.00-30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Discounted or free food Employee discount Flexible schedule Gym membership Wellness programmes
Schedule:

8 hour shifts Monday to Sunday (5 day working week)
COVID-19 considerations:
we are fully committed to our SAFE EXERCISE protocols, ensuring the utmost in safety for our Staff, Members & Guests.

Application question(s):

What does ' Setting Up For Success' look like for you on a daily, weekly basis?
Experience:

Management: 2 years (required)
Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Gym membership On-site parking
Work Location: In person