Job Description

Handover Manager

We're looking for a

Handover Manager

to take ownership of the vehicle handover process, ensuring our customers receive a seamless, positive experience from start to finish. This role is ideal for someone who thrives in a fast-paced environment, can confidently manage a team, and has a sharp eye for detail and compliance.

Responsibilities:

Leading and motivating a team to provide friendly, professional service to customers collecting their new vehicles. Ensuring all paperwork, payments, and compliance checks are completed before handover. Supporting the team with part-exchange processes and ensuring all documentation is accurate. Assisting customers with vehicle tax, insurance advice, and any final queries at handover. Managing escalations and resolving customer concerns promptly and effectively. Auditing team documentation to maintain accuracy and adherence to company procedures. Overseeing team schedules, managing holiday calendars, and ensuring full coverage at all times. Delivering training and coaching to support ongoing staff development. Ensuring all handovers are completed in a timely, safe, and customer-focused manner. Promoting a culture of excellent communication, respect, and teamwork.

Essential Skills:

Must have a valid, clean, full UK licence

Previous experience in a manager or supervisory role, ideally in customer service or the motor trade. Good communication and strong organisational skills Acts proactively to add value and follows up any problems to keep keep them solved. A high level of accuracy and attention to detail in documentation and compliance. Customer-first mindset with a passion for delivering great service.

Why join us?

Career Progression:

We're passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.

BIG Rewards

: Get exclusive discounts from hundreds of retailers, team nights out and much more!

Amazing Facilities:

You'll be working in our state-of-the-art, brand-new building. On-site parking available.

Apply Now

If you're ready to lead a team and take pride in creating a great customer experience, we'd love to hear from you.

#IND006

Job Type: Full-time

Pay: Up to 28,883.00 per year

Licence/Certification:

Full Manual UK Driving Licence (required)
Work Location: In person