Job Description

:

We are keen to recruit an experienced and motivated

Head Dental Receptionist

to join and lead our friendly front-of-house team at

Norfolk House Dental Care

.

We are a predominantly private practice, fully computerised, delivering a very high standard of care. We offer General Dentistry alongside Implants, Endodontics, Short-Term Orthodontics and Sedation, supported by a long-standing and professional clinical and management team.

Job title:

Head Dental Receptionist

Salary:

Depending on experience

Hours:

Full time

Location:

Gloucester

Norfolk House Dental Care is a highly reputable, modern dental practice.

Norfolk House Dental Care is a privately owned practice with a long-standing reputation for excellence, offering a welcoming and professional environment for both patients and staff.

Why work for us?:

Growth and advancement opportunities Additional training and development Work with a fantastic, supportive team Employee pension scheme Mintago membership Extra day off for your birthday On-site car park Uniform provided Company events such as summer BBQs and Christmas parties Employee of the Month prize Friendly, supportive team Yearly cost of living pay increases

Key responsibilities & duties: Patient Care

Greet and support all patients in a polite, professional and welcoming manner Ensure an efficient, calm and positive front-of-house experience Maintain patient confidentiality and data protection at all times Act as a senior point of contact for patient enquiries, concerns and complaints Inform clinicians and management of any delays or issues Promote a professional image of the practice at all times

People

Lead, support and supervise the reception team Encourage effective teamwork and communication Liaise closely with dentists, nurses, hygienists and management Provide training, guidance and ongoing support to the reception team

Reception & Administration

Oversee the day-to-day running of the reception area Manage complex clinician diaries, appointments and treatment bookings Ensure patient records, billing and treatment plans are accurate and up to date Confident use of dental software, IT systems and administrative processes Provide feedback and operational support to the management team

Business Focus

Be aware of the Company business strategy Support efficient use of appointment time and resources Maintain high standards of organisation and professionalism Contribute positively to practice performance and patient satisfaction

Environment

Ensure reception, waiting areas and communal areas are kept tidy and hazard-free Adhere to Health & Safety requirements at all times Report any issues or concerns promptly to the Practice Manager

Work experience and skills:

Previous dental reception experience essential Leadership or supervisory experience desirable Friendly, courteous and welcoming disposition Excellent verbal and written communication skills Strong organisational skills and attention to detail Confident working in a busy clinical environment Undertakes CPD where appropriate
Job Type: Full-time

Benefits:

Additional leave Company events Store discount
Experience:

Dental receptionist: 1 year (required)
Work Location: In person