Job Description

Set in the heart of the Yorkshire countryside, Waterton Park Hotel & Spa is a 4-star lakeside hotel offering a unique blend of history, charm, and modern comfort. With stunning views, elegant bedrooms, exceptional dining, and a luxury spa, we are dedicated to delivering outstanding service and creating memorable experiences for every guest.

As Head Housekeeper, you will play a vital role in ensuring the hotel maintains the highest standards of cleanliness and hygiene in bedrooms, bathrooms, and all public areas. You will lead the housekeeping team, manage departmental operations, and ensure that all areas of the hotel consistently meet or exceed guest expectations.

Key Duties & Responsibilities:

Comply with all statutory and company regulations relating to health & safety, hygiene, conduct of employees, fire procedures, and security. Take responsibility for the cleanliness of all public areas, bedrooms, and offices. Ensure the smooth operation of the Linen Room within the hotel. Manage departmental payroll, liaising with the Accounts Team in a timely manner. Work closely with Human Resources on recruitment and personnel matters, including onboarding of new staff. Deliver and maintain training programmes to ensure all staff consistently meet company standards, keeping detailed training records. Liaise with the Maintenance Department regarding room and facility maintenance. Maintain correct staffing levels in line with payroll policy and business needs. Manage purchasing of cleaning materials, controlling expenditure in line with budget. Oversee contract cleaning services (e.g., carpets, windows). Ensure smooth communication between Housekeeping and Reception to minimise guest inconvenience. Conduct daily inspections of bedrooms and public areas to ensure quality standards are met. Delegate effectively to the Assistant Housekeeper while maintaining high levels of quality control. Keep all Housekeeping storerooms tidy and well-organised. Ensure compliance with COSHH regulations and enforce safe working practices. Drive consistently high scores on bedroom audits and guest satisfaction measures.

What We're Looking For:

Previous experience in a Housekeeping management role within a hotel environment Strong leadership and organisational skills Attention to detail and commitment to high standards Ability to train, motivate, and develop a team Excellent communication skills and a hands-on approach

What We Offer:

Competitive salary package Staff discounts on hotel stays, dining, and spa treatments Free parking and meals on duty Training and career development opportunities A supportive team environment in a beautiful lakeside setting

How to Apply:

If you are passionate about hospitality and take pride in delivering exceptional guest experiences, we'd love to hear from you.

Job Type: Full-time

Pay: 13.50 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site gym On-site parking
Work Location: In person