Job Description

Full time

Main Purpose of the Role

The Head of Compliance serves as the strategic lead for the compliance function, working closely with the Director of Property Services to ensure a proactive and a robust compliance service. This role is critical in ensuring that all legal, statutory, contractual, and regulatory obligations are met.


As the postholder you will develop a culture that consistently delivers a high-quality service, prioritising safe outcomes for our residents and stakeholders. In this role you will oversee compliance audits and monitor systems to maintain accurate record keeping, and ensure all asset information supports regulatory compliance and our asset management objectives.


Collaboration is key, as the Head of Compliance you will work closely with our senior management team and our external partners. The role also involves producing regular performance reports and embedding key performance indicators to demonstrate compliance. Your ability to lead and develop skills within the team will be essential.

Key Responsibilities

You will be responsible for the continuous development of policies, procedures, and processes that enhance safety and compliance. A key part of your role will be to ensure a robust contract management framework is in place, supported by clear performance metrics and reporting.


Your ability to translate complex technical advice into practical guidance will be essential, enabling colleagues, residents, and stakeholders to understand and act on compliance requirements. You will also oversee the maintenance of asset management data, ensuring records are accurate and systems deliver effective management information.


Building strong relationships across the organisation and with external partners will be vital to maintain a culture of compliance. You will champion service improvement, identify innovative solutions and contribute to wider projects that support asset safety, maintenance, and financial sustainability.


As Head of Compliance, you will lead a team of managers and officers to ensure statutory compliance is maintained company wide. You will work collaboratively with colleagues to deliver consistent and safe outcomes while also overseeing contractor relationships, ensuring that all external arrangements meet expected standards through regular auditing and performance checks.


In addition, you will deputise for the Director of Property Services when required and attend board or committee meetings to provide strategic input and updates on compliance performance.

The desirable skills and experience for this role are:

A relevant advanced qualification in property, estates management, facilities, surveying, or similar e.g. RICS, CIOB Awareness of asset management principles Awareness and experience of health and safety principles in a compliance orientated environment.


Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible.


If you have any questions or would like an informal chat about the role of Head of Compliance, please contact hr@concepthousing.co.uk or our customer services line on 0121 455 7333.


At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.



We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.



Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.