Job Description

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At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. For more information, check out this video:
Will you help take us there?
We are looking for a Head of Human Resources to join us in London. In this role, you will be responsible for developing, implementing and continually reviewing the People Experience strategy to ensure this is aligned with the overall business objectives. The role is responsible for maintaining and enhancing the People Experience department by planning, implementing and evaluating employee relations and human resources policies, programs and practices. Your primary goal is to ensure that we develop and retain the best talent while maintaining a positive work environment and compliance with relevant laws and regulations.
Key responsibilities:
Human Resources

• Develop and deliver strategies to achieve People Experience objectives.
• Create and review employment policies with key stakeholders.
• Lead and develop People Experience teams, promoting best practice and professional standards.
• Ensure compliance with legislation, regulations, and internal policies.
• Drive continuous improvement in engagement, wellbeing, productivity, and leadership capability.
• Use data to shape commercially focused people strategies and advise senior leadership.
• Build and promote a strong, values-led, high-performance culture.
• Lead complex employee relations cases and model best practice.
• Manage People Experience functions, including resources, budgets, and priorities.
• Provide guidance on grievance, disciplinary, and sensitive employee matters.

Payroll & Rewards

• Review and manage total reward and benefits packages.
• Assess benefits trends and recommend improvements.
• Ensure accurate and timely payroll processing.
• Monitor pay structures for fairness and equality.

Performance Management

• Establish clear, fair performance measures and job descriptions.
• Ensure consistent, effective appraisal processes.
• Maintain performance improvement and probation procedures.

Office Management

• Maintain clean, compliant, and cost-effective office facilities.
• Ensure Health and Safety compliance.

People Management

• Manage a team of 4-5 direct reports across several countries.
• Set expectations, provide feedback, and manage performance.
• Deliver engagement, recognition, and wellbeing initiatives.

Other

• Partner with Talent Development to support career progression.
• Deliver project work as required.

Requirements:
Essential requirements:

• Minimum of 5 years experience in a Human Resources Manager role.
• Knowledge and expertise in labour law and payroll is essential.
• Experience managing HR staff.
• A formal qualification in HR is mandatory.
• Record of success in resolving employee disputes.
• Knowledge and expertise in managing employment claims escalated to formal bodies.
• Demonstrated ability to use initiative and creativity to drive positive change.
• Excellent attention to detail.
• Exceptional ability to deliver to agreed deadlines.
• Ability to handle sensitive and confidential information with discretion.
• Fluent in English.

Preferred requirements:

• International HR exposure is highly desirable.

Guidelines for Hybrid/Home Office :

• Located in London.
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits:
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Skills Required