Job Description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Head of Identity and Entitlements.


As Head of Identity and Entitlements, you will define and deliver the global identity and entitlement strategy for Corporate & Institutional Banking (CIB) transaction banking channels, including web, mobile, API and host-to-host services. You will lead the design of cutting-edge solutions for digital identity, tokenisation, user authentication and entitlements management.

In this role, you will:

Develop and execute a product roadmap aligned to CIB client strategies, ensuring solutions are available to support our customers across Innovation Banking, Corporates, New Economy and Institutional segments. Deliver innovative digital identity solutions, including automated onboarding, tokenisation, authentication and ID&V enhancements, while driving the migration from legacy systems. Partner with global and regional teams across Client Connectivity, GPS, MSS, GTS and Operations to integrate capabilities and optimise the client experience. Lead, coach and empower a team of product managers and transformation product owners, fostering a high-performance, risk-aware culture. Champion collaboration across technology, operations and business units to accelerate digitisation, deliver client-centric outcomes and embed innovation at scale.

To be successful in this role you should meet the following requirements:

Proven track record in delivering large-scale digital or product transformation, with expertise in identity, authentication, entitlements or digital security. Progressive experience in agile product delivery within transaction banking, payments or digital channels, including managing cross-regional and multi-disciplinary teams Strong leadership skills with the ability to set vision, drive execution and coach high performing teams. Deep understanding of product lifecycle management, governance and change management within complex financial services environments. Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive alignment across diverse business areas.

This is a hybrid role based in London or Hong Kong

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.


HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.




Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.



Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.



If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:


Email: hsbc.recruitment@hsbc.com


Telephone: +44 207 832 8500