Job Description

We're looking for a passionate and strategic head of internal communications to connect our people with our purpose and help shape a culture where every colleague feels informed, inspired and valued.


As part of the People team, you will lead the internal communications function and work closely with senior leaders across Sense. This role sits at the heart of our organisation -- strengthening connection, driving engagement, and supporting our transformation journey. You'll develop a modern, inclusive and insight-led communications strategy that reaches colleagues across services, offices and communities, using a blend of digital and face-to-face approaches.


This is an exciting opportunity to influence culture, strengthen employee voice, and help ensure our people feel proud of the difference they make every day.

What you'll do

Lead the internal communications strategy, ensuring our people understand, engage with and are inspired by our mission and values. Partner with leaders to shape authentic, inclusive and consistent communication across Sense. Ensure colleagues feel heard -- embedding feedback channels and acting on insight and engagement data. Strengthen our internal brand and narrative, bringing the Sense story to life for colleagues across our workforce. Lead communications for organisational change and transformation programmes, ensuring clarity, empathy and transparency. Enhance and innovate our communication channels, including Teams, intranet, newsletters, vlogs and events. Champion accessible, inclusive and co-produced communication that reflects the diversity and lived experience of our workforce. Track effectiveness and impact through insight, measurement and continuous improvement.

About you

Significant internal communications leadership experience in a complex and values-led organisation (charity, health or social care desirable). A track record of shaping culture and engagement through strategic communication. Strong storytelling, writing and visual communication skills. Experience advising senior leaders and supporting organisational change. Confidence designing communications that reach dispersed and frontline teams, including those with limited digital access. Ability to use insight and data to tailor messaging and measure impact. Commitment to inclusion, disability equality and our mission. Curiosity, creativity and a passion for connecting people to purpose.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.


Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.


Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.


No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.


If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk


Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.


For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/jobs/equality-diversity-and-inclusion-in-recruitment/