Job Description

Role Summary

The Head of Marketing Operations is responsible for leading the day-to-day delivery of marketing, e-commerce, and customer-facing activity at Rave Coffee. This role ensures that campaigns, content, product launches, digital activity, and lifecycle communications are executed efficiently, on time, and to a high standard -- in full alignment with the brand.

Working under the Managing Director, this role is responsible for translating brand and creative strategy (as developed by the Brand Director) into actionable plans, clear timelines, and smooth execution. They manage the Marketing and E-commerce teams, coordinate internal and external resources, and maintain momentum across all brand-related workstreams.

Core Responsibilities

Campaign & Project Delivery

Deliver against the campaign calendar set by the Brand Director -- ensuring timelines, responsibilities, and execution plans are in place and on track. Translate strategic and creative briefs into practical timelines, deliverables, and responsibilities. Lead cross-functional planning meetings and status tracking to ensure momentum and alignment.

Digital & CRM Execution

Oversee the execution of DTC lifecycle communications (email, SMS, automation flows). Work with the E-commerce team to manage content updates, product merchandising, landing pages, and seasonal refreshes. Coordinate with performance marketing partners to align media output with wider brand and campaign plans.

Performance & Optimisation

Monitor marketing and retention KPIs (campaign results, CAC, repeat rate, CRM engagement) and feed insights into planning. Continuously improve workflows, prioritisation, and team processes to reduce friction and increase output quality. Track project timelines and identify delivery risks or resourcing gaps early.

Team Management

Line manage the Marketing and E-commerce teams, providing structure, clarity, and ongoing performance guidance. Run weekly team standups, prioritisation sessions, and retrospectives. Ensure the team remains focused on the right work -- with space for both delivery and improvement. Manage all people processes including recruitment, performance management, absence management and create an inclusive culture in the team

Relationship Management

Manage external relationships with agencies delivering work to project scope, cost and quality Escalate any external supplier relationship issues to the Brand Director to ensure timely resolution

Cross-Functional Collaboration

Work closely with the Brand Director to ensure the brand's creative vision is delivered consistently and to the expected standard. Liaise with Product, Ops, Wholesale, and external agencies to coordinate cross-functional launch and campaign execution.

Budget Management

Own the marketing budget execution -- tracking spend against plan, managing purchase orders and supplier processes, and ensuring efficient use of resources. Report on budget performance monthly and flag risks or underspend/overspend issues early.

General responsibilities

To actively contribute to Rave's social and environmental objectives, fostering a culture of responsibility and positive impact Awareness of personal health and safety at work, as well as the safety of others, by adhering to established protocols, identifying potential risks, and promptly reporting any concerns to ensure a secure work environment for all
Job Type: Full-time

Pay: 50,000.00-60,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Education:

Diploma of Higher Education (required)
Work authorisation:

United Kingdom (required)
Location:

Cirencester GL7 1QG (required)
Work Location: In person

Application deadline: 08/08/2025
Reference ID: Mktg Ops