Job Description

About the Role:

We are hiring a

Head of Operations & Business Development

to take full command of our online flat-pack furniture business and lead it into its next phase of growth.

This is not just an operations role--it's a

strategic leadership position

for someone who can

critically evaluate the current structure, redesign it where needed, and implement change from the ground up

. You'll be responsible for

all aspects of the business

, from team performance and logistics to marketplace success, automation, and long-term scalability.

We sell across major platforms like

Amazon, Wayfair, and eBay

, and you must come with proven experience managing similar operations. This role reports directly to the owner, and you'll have

authority to restructure teams, reassign responsibilities, replace ineffective processes--and if necessary, replace or hire new staff

.

Key Responsibilities:

Operational Leadership

Oversee all operational functions:

warehouse, inventory, dispatch, customer service

, and fulfillment. Set and monitor

KPIs across departments

, ensuring team members meet performance standards. Regularly assess team productivity and

reassign tasks or restructure roles

to drive efficiency. Ensure that all marketplace operations (Amazon, Wayfair, eBay) are handled with precision, speed, and compliance.
Business Restructuring & Development

Review and evaluate the current business structure

--identify weaknesses, gaps, and outdated processes. Redesign roles, reporting lines, or workflows where necessary to improve clarity and effectiveness. Create new departments or functions as needed (e.g., marketing, procurement, analytics). Take full ownership of staffing decisions:

hire, reorganize, or remove

team members as required.
Automation & Systems

Audit manual tasks and

implement automation

wherever possible to increase speed and reduce errors. Introduce systems such as

ERP, WMS, or integrated dashboards

to track performance and manage operations at scale.
Strategic Growth & Collaboration

Work alongside the owner to align operations with growth strategy. Use performance insights and market data to

drive business development initiatives

. Lead or support marketing and sales strategy in collaboration with external agencies or internal hires.

What We're Looking For:

Minimum 5 years of senior-level experience

in operations, business development, or general management--Ideally in e-commerce Hands-on knowledge of selling through

Amazon, Wayfair, eBay

, and similar platforms. Proven success in

building and leading teams

, setting structure, and driving operational change. Strong ability to

identify business inefficiencies and implement scalable solutions

. Comfortable making high-level decisions around staffing, structure, tools, and priorities. Confident with automation tools, ERPs, warehouse systems, and digital process optimization. A self-starter with strong leadership, accountability, and decision-making skills.

Bonus (Not Required):

Experience in marketing strategy, PPC, SEO, or working with marketing teams. Background in home goods, furniture, or bulky item logistics.

Why Join Us:

A rare opportunity to

own and reshape

an entire business function. Direct collaboration with the business owner--no corporate red tape. Freedom to build the systems, teams, and strategies that work. Competitive salary, performance bonuses, and room for advancement. Flexibility in working style, with

on-site warehouse presence as needed

.
Job Types: Full-time, Permanent

Pay: 42,000.00-50,000.00 per year

Schedule:

Monday to Friday
Work Location: In person