Job Description

About the role:
The Head of Operations will lead all operational activities for Budget Energy (BENI) across Northern Ireland. The role also supports operations for Flogas NI (FLNI) and other related Flogas businesses were aligned with strategic priorities. The role covers both gas and electricity for commercial and residential markets.
This position comes at a pivotal time of significant growth and transformation. The successful candidate will be responsible for driving operational excellence across front-office and back-office functions, including administration, billing, and customer lifecycle activities. A core priority is ensuring full compliance with regulatory obligations while building a strong, collaborative, and customer-focused culture.
Key Responsibilities:
Operational Leadership

• Lead and manage teams delivering operational services including administration, billing, and customer support across BENI and FLNI operations.
• Act as the senior operational lead on-site in Derry for major projects -- including regulatory updates, system developments and industry changes.
• Embed strong operational governance, ensuring process optimisation and continuous improvement.

Regulation & Compliance

• Ensure full operational compliance with NI regulatory requirements for electricity and gas markets.
• Lead and coordinate consultation responses from an operations perspective, engaging SMEs across the teams to deliver well-evidenced, strategic submissions.
• Maintain a proactive approach to risk management and regulatory change readiness.

Business Growth & Performance

• Support delivery of ambitious growth plans across commercial and residential channels.
• Monitor operational performance and customer outcomes, driving efficiency and optimisation initiatives.
• Partner with Sales, Commercial, and Finance functions to support expansion and customer retention objectives.

Strategic Transformation & Group Collaboration

• Drive transformation programmes across BENI, FLNI, and relevant Flogas businesses, ensuring alignment to wider group direction.
• Lead the adoption of digital tools, automation, and data-driven decision-making to elevate performance.
• Build strong working relationships with IT, Compliance, Customer Experience, and Group Operations.

People Leadership & Culture

• Foster a high-performance culture that prioritises teamwork, accountability, and customer service excellence.
• Develop leaders and talent pipelines within operations and promote employee engagement and well-being.
• Champion inclusion and ensure a safe, supportive working environment aligned to company values.

Candidate Profile:
The ideal candidate will be an experienced operational leader with a strong track record of managing multi-disciplinary teams across administration, billing, and customer support within regulated environments. They will bring deep knowledge of electricity and gas market operations in Northern Ireland, with the credibility to act as the senior on-site operational lead in Derry for major regulatory, system, and industry change initiatives. Commercially astute and performance-focused, they will drive operational efficiency, support business growth across residential and commercial channels, and partner effectively with Sales, Commercial, and Finance teams. The successful candidate will be a strategic change leader, comfortable driving transformation, digital adoption, and data-led decision-making across group operations, while fostering a high-performance, inclusive culture that develops people, promotes well-being, and delivers excellent customer outcomes.
About Flogas:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.
As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits:

• Competitive Salary
• Defined Pension Contribution
• Healthcare
• Staff discounts
• Hybrid work options (role dependant)
• Health and Wellbeing Supports
• Learning and Development
• Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

Skills Required