Job Description

Job title:

Head of Operations (FI South Central)

Type of role:

Permanent

Job type:

Full Time (37.5hrs per week)

Report into:

Managing Director of FI South Central



The job will be based 2 days in Reading every week and Southampton once every 2 weeks.



First Intuition (FI) is an outstanding provider of accountancy training and apprenticeships. This is an exciting opportunity to join a brilliant team. The role is varied, and the successful candidate can expect to be involved in many aspects of the South Central region.

About the Role

We are seeking a highly motivated and experienced

Head of Operations

to lead our South Central operations team. This is a critical leadership role responsible for the day-to-day management of our two delivery locations in Reading and Southampton. The successful candidate will be a key member of the Senior Management Team, driving high-quality service, ensuring operational success, and fostering a culture of continuous improvement.



Reporting to the Managing Director, you will be responsible for leading a high-performing operations team, ensuring compliance, and contributing to the strategic direction of the region.

Key Responsibilities

Operational Leadership & Management

Oversee the safe and efficient running of our Reading and Southampton office/classroom locations Lead, mentor, and motivate the operations team to deliver exceptional service to internal teams, learners, and clients. Monitor and manage key performance indicators (KPIs), including exam revenue and external room hire expenditure. Work closely with the QV (scheduling) team to proactively identify and resolve any capacity issues. Ensuring full compliance with health and safety regulations.

Cross-Functional Collaboration & Strategy

Act as a key problem-solver for all teams at South Central and a full, active member of the Senior Management Team. Liaise with other teams across the network, representing the South Central team to ensure new developments are effectively operationalised. Contribute fully to the regional plan, budget, and regular senior management team meetings. Ensure our approach to environmental, social, and governance (ESG) goals is considered and embedded in all aspects of centre operations.

Administrative & Compliance Oversight

Support the Managing Director by taking responsibility for the planning and execution of team meetings, training days, and events. Ensure all actions arising from meetings are accurately recorded and followed up on promptly. Serve as the local HR representative, working closely with the People Team to ensure all performance reviews, CPD logs, and compliance training modules are completed. Oversee all compliance requirements for exams and regulatory bodies, ensuring the team's adherence to standards. Provide administrative and reporting support to other teams as required. Ensure all bookings are processed on time, team inboxes are managed efficiently, and the CRM system is fully utilised.

Continuous Improvement & Regulatory Knowledge

Maintain a continuous improvement mindset, embracing network-wide developments and driving local improvements and efficiencies. Demonstrate a strong awareness of the regulatory implications of delivering training and apprenticeships, including DfE, Ofsted, and HSE requirements.

Skills and Experience

Essential Attributes

Exceptional organisational skills with strong attention to detail. Highly enthusiastic and proactive approach to work. A true people-person with excellent interpersonal and communication skills. A collaborative team player who is not afraid to challenge the status quo to drive positive change. A strong commitment to delivering outstanding customer service and improving outcomes for learners. High level of IT literacy. Proven experience in finding practical solutions to meet objectives while staying within an agreed budget Excellent time management and ability to prioritise competing demands. Flexible and adaptable to a fast-paced environment.

Desired Attributes

Proven experience in leading a high-performing operations team. A data-driven and analytical mindset. Substantial experience of contributing to organisational strategic decisions.

IT Skills

Working knowledge of the Microsoft Office suite (Word, PowerPoint, Excel, etc.), as well as MS Teams and Outlook. Experience using a CRM system, such as Accessplanit.

Location

This is a hybrid role, requiring a minimum of two days per week in our Reading location and an additional day per fortnight in Southampton.

Benefits

30 days annual leave (based on fulltime hours) PLUS bank holidays 3 FI Days per year Hybrid working available, equipment provided for homeworking Flexible-working positive employer with a range of family-friendly policies Employee Assistance Programme: 24-hour confidential access to counselling and support services Competitive Pension Private Medical Insurance Training and development opportunities Long-term career prospects in a growing company




First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.



We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during recruitment process, please let us know.



First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy.