Job Description

Booker o Venus House Unit 3, 62 Garman Road, London o Apply by 28-Jul-2025



About the role



Responsible for leading the Venus Operations Team to ensure all sites operate in a healthy, safe, and legally compliant manner. This role is pivotal in delivering exceptional customer satisfaction and achieving budgeted sales and profit targets. The successful candidate will foster a collaborative team environment, support integration with Booker, and ensure Venus delivers industry-leading choice, price, and service compared to on-trade competitors.



What is in it for you

Employee discounts after 3 months, such as:

A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.



You will be responsible for



Lead the operational strategy and efficiency agenda, aligning with the Venus plan and cascading plans effectively to site teams (Key Objectives - HSL, Deliver Sales and profit budget, customer satisfaction and transformation plan actions). Drive best practices across all sites to enhance customer satisfaction and identify growth opportunities with both new and existing customers. Develop a deep understanding of our customers, their needs, motivations, and alternatives and ensure the Operational teams are aligned to that. Optimise resource utilisation to maximise sales and profitability, while driving operational efficiencies (taking the best from Booker to make Venus better) Leverage technology to enhance collaboration, streamline operations, and improve customer engagement. Cultivate an open, empowering culture that motivates teams, encourages innovation, and supports high performance. Build and maintain a strong diverse talent pipeline, ensuring robust training and development across all sites. Ensure all sites maintain the highest standards of health and safety, proactively identifying and addressing hazards. Promote a values-driven culture that aligns with Booker's ethos of being 'A Place to Get On'. Uphold the Business Code of Conduct, always acting with integrity and due diligence.



You will need



Operational skills relevant for this job Successful career to date with a core skill set around leading (leaders) and building a successful team Exceptional coaching capability, with a best-in-class motivational style and a people/customer - focused mind set Strong, empathetic team leadership experience and a proven developer of talent, an effective coach and an inspiring leader Commercial knowhow and data literate Exceptional communication & stakeholder management Ability to deliver systems and process transformation

Experience relevant for this job:

Ability to make commercially robust decisions to maximise customer satisfaction and cash profit Experience of being outward looking, bringing together data and innovation from internal and external sources to meet the needs of customers Strong intellectual capability, supported by exceptional levels of emotional intelligence, judgement and empathy Positive in nature, but driven to exceed performance expectations Resilience and the ability to manage multiple priorities



About us



Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco


For more information about us please visit www.bookergroupjobs.co.uk



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