Job Description

Location:

Hybrid / Wokingham, UK

Job type:

Permanent / Full-Time

Sector and subsector:

IT | Management & Senior Appointments

Salary:

Competitive Salary

THIS POSITION IS FOR INTERNAL CANDIDATES ONLY

Job Title:

Head of Operations

Career Path: Business Leadership


Career Level: Expert to Master


Location: TRL office / hybrid

The Role

Lead a team that delivers projects and bids with a focus on customer success. Operate an effective customer support / success platform and process. Develop and continually improve business processes and tools that provide the management and leadership with the data they need to operative the business effectively. Manage and grow a team of subject matter experts across the domains in which TRL Software operates. Lead the operations team, provide effective people management and, through membership of the TRL Software leadership team, shape the strategic direction and performance of the TRL Software business as a whole.

Key Responsibilities

Deliver projects to time, cost and quality Provision of data to the finance function to ensure accurate delivery of financial reporting Actively support the development of bids and proposals Operate the customer support / success platform to ensure customer success Manage a team of Professional Services Consultants, Project Managers and a Customer Success team Publish a set of live dashboards that provide the management information required to operate an effective business including: customer support / success; consultant utilisation; project delivery performance (time, cost, quality) through Project Online; customer trend analysis Lead the development of a training offering Manage and grow a team Support the development and delivery of the TRL Software business strategy Collaborate effectively with others in TRL Software and the wider TRL Group to deliver the above

Key internal relationships

Sales and Marketing Functions: Support sales process; customer engagement.

Director, Software: TRL Software leadership; external reputation building; technical vision and strategy.

The Individual

This role calls for an individual with extensive experience of leading teams to deliver software / IT project that delight customers.



An analytical mindset that drives action from data and a high attention to detail.



Core skills include project management, team leadership and management and strategic thinking.



Key attributes for this role will be:

Significant experience of operations leadership, ideally in a Software as a Service environment A track record of delivering software projects with customer engagement in a timely and cost effective way Strong business acumen and a commercial mindset Highly experienced in financial management of projects, programs and services A resourceful, articulate verbal and written communicator who has the ability to influence others through the use of sound judgement and good sense An effective people manager and team builder Strategic thinker who is able to identify how changes in technology can be harnessed to improve existing products and develop new products to meet changing customer expectations and markets A track record of negotiation and onboarding key accounts Strong customer relationship skills Able to demonstrate a good understanding of our chosen markets and future developments A natural team player, highly-motivated and ambitious for the success of the whole TRL Software team and able to provide effective leadership to the whole of TRL Software Able to manage priorities in a high pressure environment Degree qualified or have equivalent professional qualifications and experience (e.g. project management qualification; AGILE methodology)

Closing date:

Friday 26th September, 2025


Please note that we reserve the right to close the application process earlier should a suitable candidate be identified.