Job Description

Job number

COO01296

Faculties

Chief Operating Officer (COO) Team

Departments

Property Division

Salary or Salary range

69,365- 79,257 per annum

Location/campus

London campuses

Contract type work pattern

Full time - Open ended

Posting End Date

2 Nov 2025

About the role

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Imperial is a world Top 10 university with an international reputation for excellence in teaching and research. Property Services Operations are a part of the Property Division and their vast array of activities across a multi-campus university, supports our academic community of world leaders in the provision of Engineering, Medicine, Natural Sciences, Business Management, Research and Teaching.



In this role you will lead and be accountable for the day-to-day management and effective communication of all matters relating to stores, logistics, car parking, waste, recycling, and postal services across all Imperial buildings covering multiple campuses, ensuring delivery against agreed Service Level Agreements (SLAs). You will be responsible to develop, implement, and continuously improve a central, Imperial-wide logistics and facilities service that reflects industry best practice and supports the operational needs of all campuses and sites.

What you would be doing

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This is a pivotal role in ensuring the smooth, safe, and efficient operation of supply chains and essential support services across Imperial. You will bring a proven track record in academic supply and retail operations, combined with wider expertise in logistics management. As logistics is a dynamic and fast-paced field, the ability to adapt to changing circumstances, manage unexpected challenges, and resolve issues swiftly and effectively is essential.



A strong understanding of logistics systems, software, and technologies that streamline operations, enhance efficiency, and improve service delivery is key to success in this role.



The role involves leading and managing multiple operational teams, ensuring alignment to shared goals, compliance with service standards, and the delivery of high-quality outcomes.



You will oversee the effective management of car park access and permit administration across all Imperial campuses, ensuring systems operate efficiently, lead waste and recycling operations, including the safe and compliant management of hazardous waste streams and embedding a culture of sustainability and environmental responsibility across all services.



Equally important, you will champion customer satisfaction and continuous service improvement and will cultivate a culture of great service within all teams -- one that is responsive, proactive, and focused on meeting the diverse needs of students, staff, and visitors. Through effective leadership, engagement, and communication, you will ensure that teams consistently deliver professional, courteous, and solution-oriented support, enhancing the overall customer experience across Imperial's operational portfolio.



You will play a leading role in mobilising and integrating services across new developments, refurbishments, and acquisitions, ensuring operational readiness from day one.

What we are looking for

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A professional qualification at Level 4, or above, in a field relevant to the duties of the post e.g. Logistics and Warehouse Management Recognised qualification in Health & Safety e.g. NEBOSH General Certificate in Occupational Safety & Health, CIEH Level 3 or a willingness to train Demonstrable understanding of regulations and regulated practices including environmental legislation and delivering sustainability and net zero commitments Best practice for outsourcing goods receiving and delivery services Excellent working knowledge and understanding of Health & Safety and relevant legislation Specialist knowledge and understanding of logistics and postal management practices and experience in working in a large complex estate and a similar education setting Strong leadership and management skills allied with well-developed team skills to foster collective ownership and purpose Forward thinking, innovative and able to anticipate and find solutions to problems, prioritising workloads to meet deadlines whilst embracing continuous improvement Self-motivated professional who is organised and diligent in establishing and meeting milestones and has the ability to identify and manage risk Build effective relationships with a diverse range of people and to take a proactive role in communication and consultation Flexible approach to working on a 5/7 day contract and sufficient to be able to work at any Imperial location, as reasonably requested

What we can offer you

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The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity. Benefit from a sector-leading salary and remuneration package (including 39 days' annual leave and generous pension schemes). Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme. Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

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If you require any further details on the role please contact:

Anthony Shepherd, Director of Hospitality, Residential and Property Services - a.shepherd@Imperial.ac.uk.

Closing Date: Midnight on Sunday, 2 November 2025

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.