Job Description

Head of Sales & Reservations - Maternity Cover up to 12 months

Inspired by Operations Director


Supported by Sales & Reservations Executive, Reservations Assistants

We curate beautiful spaces with vibrant atmospheres for great times.

Head of Sales & Reservations


As Head of Sales and Reservations, you will be an inspirational, highly organised, and detail-oriented leader, dedicated to delivering exceptional guest experiences across all Incipio venues. You will define the annual strategy for our multi-brand operation, set ambitious targets for your team, and drive their performance to achieve outstanding commercial success.


You will actively engage with Incipio's unique culture, championing our people and your team to foster accountability, collaboration, and a commitment to excellence.

We Expect You To:

Build and lead a high-performing team focused on maximising sales, delivering unparalleled Incipio hospitality, and securing every booking opportunity.


Ensure consistent and proactive communication from the Sales and Reservations team to all venues, fostering seamless collaboration and clarity at every level.


Collaborate with General Managers to establish clear Sales and Reservations guidelines that all team members consistently follow to promote our services and products effectively.


Adopt a strategic approach in driving the Sales and Reservations team to excel in phone sales and service delivery, optimise booking opportunities, foster guest retention and loyalty as well as ensure the smooth operations of the Sales & Reservations Department.


Instil professionalism throughout the booking process, ensuring every guest interaction reflects exceptional service standards.


Use KPIs and metrics to guide the team, ensuring focus on activities that generate results and drive performance.


Develop and implement reservation procedures aligned with marketing campaigns and initiatives.


Proactively seek out growth opportunities by developing new packages, policies, and proactive sales strategies.


Track and report KPIs and team metrics, providing clear insights and recommendations to the to Operations Director.


Ensuring the accuracy of all menu information and pricing within the booking system across the estate, collaborating closely with the Operations team to ensure set menus and seasonal updates are uploaded promptly and correctly.


Regularly auditing the Reservations System to ensure availability is maximised and accurate


Collaborating closely with the Events Team to identify, develop, and implement strategies that maximise all sales opportunities. This includes setting proactive sales targets, ensuring seamless communication between teams, and leveraging available resources to optimise guest engagement and drive revenue growth.


Manage all invoicing and booking contracts, ensuring our booking and phone systems operate seamlessly in line with HQ and venue schedules.


Conduct market analysis and bring innovative ideas and initiatives to enhance the group's offering and competitiveness


Embrace and actively embody Incipio's culture, mantra, values, and vision, serving as a role model for your team and the wider organisation.

Who You'll Be:

A collaborative leader who thrives in a leadership role while seamlessly working with multiple stakeholders across the business to achieve shared goals.


A motivational and dynamic leader, inspiring your team to excel.


Highly organised, with a keen eye for detail and process improvement.


Proactive and solution-driven, always seeking opportunities to enhance performance.


Passionate about delivering exceptional guest experiences across all venues.


A strategic thinker, aligning team efforts with company goals and vision.


Collaborative, fostering strong relationships across departments and venues.


Analytical, leveraging data and KPIs to inform decisions and drive success.


Adaptable, thriving in a fast-paced, multi-brand hospitality environment.


Fun! Capable of integrating seamlessly into Incipio's culture.

Benefits & Best Bits

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards


Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio


Hugely exciting career development, with opportunities to grow and expand in this role as the business grows


Bonus capacity pro rated


Company awards and events


Sickness & Compassionate Pay


Incentive trips (Think Wine trips to Portugal and Ski Trips to France)


Enhanced Maternity, Paternity and Adoption leave


Incipio FC + Seasonal Socials


50% discount for food and drink in all our venues


Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives--regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know--we've got you!


INDHEADOFFICE