Job Description

Head of Systems & Business Tools####

Location

Milton Keynes, GB####

Department Name

TA Asset Management & Architecture (570681) G1####

About Network Rail

Join Network Rail - Where People and Connections Matter



If you're ready to make a real difference, we'd love to hear from you!


We offer excellent benefits, including:


Generous annual leave (28 days plus statutory days), with the option to buy/sell days.


? Defined benefit pension scheme.


75% subsidy on rail and underground season tickets.


Up to 75% off leisure travel.


? Interest-free travel loan for train and car park season tickets.


Discounts at stations with your Network Rail pass.


Flexible/hybrid working arrangements.


? Volunteer leave to make a positive impact.


? Healthcare Scheme, GymPass discounts, Cycle to work plus more.


We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments


Plus, more
.

####

Brief Description

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.


Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.


As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT & Telecoms operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.












####

About the role (External)

Main responsibilities:

What will you be doing?

Lead on the strategy and development of the NRT system architecture estate (OSS, BSS, NMS & Data Centre IT Infrastructure) to implement a simplified, future enabled system environment which can deliver improved business outcomes and performance improvements to customers. Direct, lead and oversee the systems managed services supplier contract that will build and run the core platform and systems to high standards of reliability, availability, compliance, and security, meeting all contractual obligations e.g., Critical KPI's SLA'S. Create and shape the system services strategy, tailoring it to changing business demands/strategies and external industry influences, making adjustments to the Systems Delivery Services offering in order to maximise investment/benefits opportunities. Lead and develop the full system architecture road map and plan in the line with the business strategy and technology roadmap including the innovation of new tools and systems to achieve business simplification and customer delivery improvements. Direct the delivery of a major portfolio of agile focused Digital delivery projects with values of multi-millions, directing and leading teams across all disciplines (systems integrators, consultants, technology). Lead and develop a full licence management tracking and reporting suite for the business functions, delivering business and regulatory compliance and cost avoidance. Define and direct the function, establishing formal policies and frameworks, working with a wide range of stakeholders and customers to define service offerings and capabilities to enable and drive consistent but adaptable IT/ system service strategy across Network Rail Telecoms. Own, monitor and assure all design and changes in system architecture, so that all System work undertaken is aligned to the EMP process, and that full operational handover to the in-life environment meets the required standards and levels of assurance. Develop and manage the system team to achieve business objectives and outcomes, monitor resources to deliver a flexible, competent, skilled, and effective workforce in order to identify and implement quality and efficiency improvement initiatives Lead the IT Delivery team to provide effective line management and development requirements.

What essential skills and experiences are required?

Essential

Relevant experience in the successful management of major system/IT programmes of work in the telecom and/or rail industries Educated to degree level or equivalent experience Significant systems experience across a range of platforms including BSS, OSS, Billing, Network Management, System Management, Virtualisation, and Storage Strong knowledge of IT technology and system development trends and the resulting implications for the wider business environment, with experience of applying this in a complex organisation. Able to demonstrate experience in managing multi-discipline teams and members. Strong commercial and negotiation skills in relation to supplier management of system/IT systems. Knowledge of the principles of investment processes and procedures coupled with strong budget and forecasting experience Proven stakeholder management experience Able to demonstrate experience in managing multi-discipline teams and members Able to demonstrate clear and concise leadership skills across a multi-discipline team and organisation Able to lead a team and motivate team members across a range of functions

Desirable

ETOM and/or ITIL certification Formal IT Certification (Microsoft, Sun, Oracle) Generic technical understanding of networking principles around voice, data and IP services Project safety management experience

You will need to complete a supporting statement addressing how you meet the essential criteria, please complete this as part of the application process and add this to your CV in one document.

Vacancy type:

Permanent role, 35 hours per week, Hybrid working of 3 days in the office. We welcome applications from those seeking flexible hours.

Location:

The Quadrant Milton Keynes

Closing date:

11th August 2025

Interviews from:

25th August 2025

Band & Salary:

Band 2C 85,395 to 101,323 We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist



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Head of Systems & Business Tools####

Location

Milton Keynes, GB####

Department Name

TA Asset Management & Architecture (570681) G1####

About Network Rail

Join Network Rail - Where People and Connections Matter



At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.



We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.



If you're ready to make a real difference, we'd love to hear from you!


We offer excellent benefits, including:


Generous annual leave (28 days plus statutory days), with the option to buy/sell days.


? Defined benefit pension scheme.


75% subsidy on rail and underground season tickets.


Up to 75% off leisure travel.


? Interest-free travel loan for train and car park season tickets.


Discounts at stations with your Network Rail pass.


Flexible/hybrid working arrangements.


? Volunteer leave to make a positive impact.


? Healthcare Scheme, GymPass discounts, Cycle to work plus more.


We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments


Plus, more
.

####

Brief Description

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.


Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.


As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT & Telecoms operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.


Click 'apply for this job' to apply. If you would like to speak the Resourcing Team, please contact mark.powell4@networkrail.co.uk











####

About the role (External)

Main responsibilities:

What will you be doing?

Lead on the strategy and development of the NRT system architecture estate (OSS, BSS, NMS & Data Centre IT Infrastructure) to implement a simplified, future enabled system environment which can deliver improved business outcomes and performance improvements to customers. Direct, lead and oversee the systems managed services supplier contract that will build and run the core platform and systems to high standards of reliability, availability, compliance, and security, meeting all contractual obligations e.g., Critical KPI's SLA'S. Create and shape the system services strategy, tailoring it to changing business demands/strategies and external industry influences, making adjustments to the Systems Delivery Services offering in order to maximise investment/benefits opportunities. Lead and develop the full system architecture road map and plan in the line with the business strategy and technology roadmap including the innovation of new tools and systems to achieve business simplification and customer delivery improvements. Direct the delivery of a major portfolio of agile focused Digital delivery projects with values of multi-millions, directing and leading teams across all disciplines (systems integrators, consultants, technology). Lead and develop a full licence management tracking and reporting suite for the business functions, delivering business and regulatory compliance and cost avoidance. Define and direct the function, establishing formal policies and frameworks, working with a wide range of stakeholders and customers to define service offerings and capabilities to enable and drive consistent but adaptable IT/ system service strategy across Network Rail Telecoms. Own, monitor and assure all design and changes in system architecture, so that all System work undertaken is aligned to the EMP process, and that full operational handover to the in-life environment meets the required standards and levels of assurance. Develop and manage the system team to achieve business objectives and outcomes, monitor resources to deliver a flexible, competent, skilled, and effective workforce in order to identify and implement quality and efficiency improvement initiatives Lead the IT Delivery team to provide effective line management and development requirements.

What essential skills and experiences are required?

Essential

Relevant experience in the successful management of major system/IT programmes of work in the telecom and/or rail industries Educated to degree level or equivalent experience Significant systems experience across a range of platforms including BSS, OSS, Billing, Network Management, System Management, Virtualisation, and Storage Strong knowledge of IT technology and system development trends and the resulting implications for the wider business environment, with experience of applying this in a complex organisation. Able to demonstrate experience in managing multi-discipline teams and members. Strong commercial and negotiation skills in relation to supplier management of system/IT systems. Knowledge of the principles of investment processes and procedures coupled with strong budget and forecasting experience Proven stakeholder management experience Able to demonstrate experience in managing multi-discipline teams and members Able to demonstrate clear and concise leadership skills across a multi-discipline team and organisation Able to lead a team and motivate team members across a range of functions

Desirable

ETOM and/or ITIL certification Formal IT Certification (Microsoft, Sun, Oracle) Generic technical understanding of networking principles around voice, data and IP services Project safety management experience











####

How to apply (External)

You will need to complete a supporting statement addressing how you meet the essential criteria, please complete this as part of the application process and add this to your CV in one document.

Vacancy type:

Permanent role, 35 hours per week, Hybrid working of 3 days in the office. We welcome applications from those seeking flexible hours.

Location:

The Quadrant Milton Keynes

Closing date:

11th August 2025

Interviews from:

25th August 2025

Band & Salary:

Band 2C 85,395 to 101,323 We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist



























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