Job Description

About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the worlds leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in todays competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small xe2x80x94 from the best-known brands around the world to your local favorite around the corner.
Title: Head of Technical Services UK&I
Grade: 13
Location: England, virtual
Job Overview:
We are seeking an experienced Technical Services Manager to lead a dynamic team responsible for building and maintaining high-performance, scalable solutions & platforms that deliver critical SaaS services. This role offers the opportunity to influence the architecture, growth, and operational excellence of the cloud infrastructure, while driving a culture of continuous improvement within the platform engineering team. The role will oversee a team of Technical Specialists and Subject Matter Experts, focused on regional best practice, technical excellence and customer satisfaction.
Key Responsibilities:
As the Technical Services Manager, you will lead and evolve the UK&I TECHNICAL SERVICES team, overseeing the development, deployment, and operation of our NCRV platforms and solutions into the UK&I Customer base.
Your responsibilities will include:

• Technical Leadership: Provide strategic direction and technical leadership for the platform, focusing on simplifying and accelerating platform operations, scalability, security, and observability.

• Team Building: Lead and grow a world-class team of Technical Specialists and Subject Matter Experts, attracting top talent. You will play a key role in supporting the expansion of regional prospects through technical knowledge and expertise.

• Cross-functional Collaboration: Work closely with New Product Implementations, Delivery Teams, Customer Support and Customer Success teams to ensure that customer needs and feedback are central to the evolution of the platform.

• Strategic Planning: Collaborate with senior leadership to align platform roadmaps with business goals, ensuring the platform evolves in line with user needs and market demands.

• Vendor Management & Cloud Governance: Engage with external vendors, drive cloud governance initiatives, and make critical build vs. buy decisions to support platform scalability and operational efficiency.

• Observability & Automation: Develop and execute a comprehensive observability and automation strategy that aligns with business objectives and enhances platform reliability.

• Financial Management: Implement best practices for financial operations and cost governance, ensuring platform performance and quality are delivered with optimal commerciality.

Key Qualifications and Skills:
Leadership Expertise:

• Ability to articulate technical solutions and challenges to senior management.

• Proven track record in leading high-performing Technical Services teams, fostering a culture of innovation and excellence.

• Strong communication and interpersonal skills, capable of aligning diverse teams and stakeholders from technical staff to executives.

• Passion for mentoring and developing talent, with a focus on nurturing future leaders within the engineering team.

• Experience in cross-team collaboration and influencing the direction of product and system architecture.

• Be point of contact for regional standardization and certificate ownership.

Engagement with Payment providers, supplier including BOE.

• Resource profiling, workload scheduling and management.

• Implement and maintain governance best practice.

Technical Proficiency:

• Retail experience, specifically Self Checkout, Payments, Fuel, Convenience, Loyalty and associated technologies.

• Expert knowledge of VMware technologies, Managed Hosting solutions, and B2B SaaS platforms, with an ability to drive operational excellence across these environments.

• Expertise in cloud infrastructure, particularly with AWS and Azure with the ability to leverage its tools for optimizing platform performance and scalability.

• Experience in managing and optimizing cloud environments, ensuring reliability, security, and scalability.

• Experience of automated build and image deployments.

• Hands-on experience with Kubernetes, AWS, and classic hosting technologies.

• Familiarity with telephony technologies such as SIP, session border controllers, and related components.

• Hands-on experience with observability tools like Prometheus, Grafana, and Loki.

• Strong Experience in Microsoft technology stack

• Proficiency in GitLab, Docker, Terraform, CI/CD, and various deployment architectures.

• Strong understanding of cloud cost governance, including forecasting and managing cloud infrastructure costs.

Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyixs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.