Job Description

Job Summary

We are seeking an experienced and dedicated Head Server to lead our front-of-house team in delivering exceptional guest experiences. The ideal candidate will possess strong leadership skills, a thorough understanding of restaurant operations, and a passion for hospitality. This role involves overseeing service standards, managing staff, and ensuring smooth restaurant operations to provide memorable dining experiences for our guests.

Duties

Supervise and coordinate the activities of the serving staff to ensure efficient service delivery Assist in training new team members on food safety, service procedures, and guest relations Take orders from guests, serve food and beverages promptly, and ensure customer satisfaction Upsell menu items to maximise sales opportunities while maintaining excellent guest service Maintain high standards of cleanliness and organisation in the dining area Collaborate with kitchen staff to ensure timely food preparation and presentation Handle guest complaints or concerns professionally and resolve issues promptly Monitor service quality and provide feedback to team members for continuous improvement Ensure compliance with health and safety regulations at all times

Experience

Proven experience in hospitality or restaurant settings, ideally in a supervisory or leadership role Strong background in serving within a busy restaurant environment Knowledge of food safety standards and food preparation processes Experience with kitchen operations or culinary practices is advantageous Excellent time management skills with the ability to prioritise tasks effectively Demonstrated ability in guest services, upselling, and creating positive dining experiences Basic maths skills for handling bills and transactions Familiarity with food safety regulations and procedures in a hospitality setting
This role offers an opportunity to lead a dynamic team in a vibrant dining environment, where your expertise will directly contribute to delivering outstanding guest experiences. We value professionalism, enthusiasm, and a commitment to excellence in hospitality.

Job Type: Full-time

Pay: 24,420.00-48,272.37 per year

Benefits:

Store discount
Work Location: In person