Job Description

This is a guaranteed 40 hour contract. Rate per hour dependable on experience + monthly tips

We are recruiting a

Head Therapist/ Assistant Spa Manager

to join the team at the Thurlestone Hotel.

Live in accommodation is available

in our fully refurbished staff accommodation just a 10 minutes' walk from the hotel.

Thurlestone Hotel & Spa is a luxury, family-owned, 4-star 65-bedroom hotel situated on the spectacular South Devon coast. The hotel includes the 2 AA Rosette Trevilder Restaurant, Voyage Spa, 9-hole golf course, The Village inn Pub as well as a range of sports facilities including tennis, squash and a seasonal kids club.

Our mission statement is

"we strive to exceed our guests' expectations so they wish to return"

and we know that we would not come close to achieving this without the wonderful people that work here.

Delivering the high-levels of hospitality and first-class service that guests have experienced here for over 120 years would not be possible without the right team so when recruiting we are looking for people with the right personality, attitude and passion to deliver an exceptional experience to all of our guests and support their colleagues at all times.

Key responsibilities

To provide beauty treatments for clients i.e. massage and facials, to the standard required by Voyage Spa. Be responsible for the completing the Stock Take and ordering of all professional and retail stock on a monthly basis after the Spa Manager has approved the order. Orders should be processed by purchase order and signed by the general manager. To hold regular meetings with the Therapists and feed back to the Spa Manager in their absence everything discussed. To maintain the cleanliness and order of the treatment rooms. Making sure all equipment and other items are in a suitable state. Always ensure that there is a strong emphasis on personal service with constant training with all the therapists to make sure this is maintained. Ensure that client confidentiality is maintained at all times. Ensure that consultations are completed for every client that has a treatment and to carry out training for any therapists who isn't confident with this. Ensuring that all complaints are dealt with in a reasonable, tactful and efficient way, referring complaints when necessary to the Spa Manager.

Employee Benefits

Yearly Profit-Related Pay Bonus

Tips

Discounted Hotel Stay (our sister property and Pride of Britain hotels)

Complimentary gym and spa usage

Complimentary on-duty meals

Complimentary parking

Food & Beverage discounts

Gift Voucher discounts

Discounted Friends & Family rates

Employee Assistance Programme

Professional Development & Training

Job Type: Part-time

Pay: 13.50-14.00 per hour

Benefits:

Discounted or free food Employee discount On-site parking Profit sharing
Work Location: In person