Job Description

No matter how great our hotels or products are, guests will not return if we do not deliver stand out service, it is that simple. For that reason, we want to make sure that everyone in the hotel delivers world class service, on time, and to the highest standards. We are open 7 days a week, 365 days a year, and need people to work in a range of shifts and days, this means flexibility is required. The hotels busiest periods are during evenings and weekends, any specific working pattern requests can be discussed at interview.

Set in 1100 acres of English countryside, East Sussex National offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, health club, spa and two championship golf courses. East Sussex National also offers a wide range of meeting and events space which is ideal for day meetings, residential conferences or that special social event.

As our Health Club Manager your duties will include:

Daily hands-on management of the Health Club. Rota management. Manage team members to ensure high motivation, provision of high-quality service and ongoing development of the products in all areas. Drive the team to meet and exceed agreed revenue targets daily through a proactive approach. Achieve the Health Club annual budget and be accountable for maintaining and operating within financial targets as well as movement. Manage customer feedback effectively to ensure continuous service improvements are made for our guests. Drive standards to maintain quality on a daily basis. Liaise with other hotel department heads to ensure revenue and service are maximised on a daily basis. Drive F&B revenue. Ensure members and guests receive a friendly and consistent personalised service from all team members. Recruit, manage, train, and develop the team. Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed. Ensure health, safety and COSHH regulations are complied with and that the Health Club rules are observed by staff, members, clients and guests at all times. Drive membership to achieve monthly and yearly targets, whilst maintaining exceptional levels of service. Drive the product to make the Health Club the best it can possibly be in an ever-changing market, whilst ensuring we are competitive to our compset.

Skills we look for in our Health Club Manager:

Previous management experience in both the Health Club sector. Ability to meet financial targets and understanding of budget setting and reporting. Fully understand the Spa operation, its products and service, as well and being able to drive continuous growth through active planning and development. Fully understand the Health Club management, including the delivery of the swimming pool, gym, and all fitness classes. Demonstrate proactive growth of membership and daily use via third parties and direct bookings. Ability to work under pressure. Excellent grooming standards. Strong organisational skills. Excellent communications and interpersonal skills. Willingness to develop team members and yourself. Flexibility to respond to a range of different work situations. Be hands on daily and work over a 7 day period. Knowledge of the changing products and the ability meet guest demand. Ability to work on your own initiative and in a team. Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs. A genuine passion for service excellence.

What is in it for me?

>A competitive salary.

>Be part of a growing group of hotels that encourages development in Hospitality and be trained to be your best self.

>Starting from a position where you will be able to recruit your own team in time for what er expect to be a busy year.

>Staff and 'Mates' rates at all of our hotels which start from 40 a night.

>28 days Annual leave (inclusive of bank holidays).

>Meals on duty.

>Contributory pension scheme.

>Access to Employee Assistance Programme.

>Complimentary car parking.

Job Types: Full-time, Contract, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

Day shift Holidays Monday to Friday Weekend availability
Work Location: In person

Reference ID: HCSM
Expected start date: 13/07/2025