Job Description

Company Overview

Phoenix Gas Services is a family-run company established in 1994, known for its reputation in providing comprehensive central heating and hot water solutions, including renewable energy alternatives. We prioritise building strong relationships with our customers and community, ensuring responsible practices while nurturing our staff and giving back to the local area.

Role Purpose

The Health & Safety Officer is a key operational role responsible for driving and embedding a proactive safety culture and ensuring high-quality compliance across the Phoenix Group. This role is vital in ensuring that excellent Health and Safety processes are consistently met, directly contributing to increased operational efficiency and profitability.

Key Responsibilities & Deliverables

Health & Safety Leadership & Culture

Lead by example to foster a strong, preventative Health and Safety culture across all business units. Chair the internal Health & Safety Committee, ensuring all relevant issues are addressed and actions implemented. Chair the Accident and Incident Review Panel, leading investigations into incidents and near misses to identify root causes and implement corrective actions. Conduct regular, thorough risk assessments and site inspections to identify potential hazards and ensure compliance with best practices and regulatory requirements. Develop, review, and implement safety policies and procedures (Risk Assessments and Method Statements), ensuring they are practical, current, and understood by all staff. Monitor lone-working device usage and contribute to the enhancement of lone worker safety protocols. Advise and deliver safety training to staff on best working practices and complete Health and Safety inductions for all new starters. Liaise effectively with inspectors and Departmental Managers on all HSE matters.

Quality Assurance & Continuous Improvement

Drive cultural change and continuous improvement initiatives related to health and safety throughout operations. Support high standards of work by assisting with engineer audits and conducting inspections on site. Champion a customer-centric approach, ensuring that both external and internal customer satisfaction is at the heart of all quality processes. Contribute to identifying potential hazards and suggesting improvements to working practices to enhance overall quality and efficiency.

Environmental Support & Reporting

Support environmental management initiatives including waste management and energy consumption tracking. Assist with maintaining compliance to ISO 9001 and 14001 management standards. Contribute to internal environmental performance reporting and work closely with the Compliance Officer on successful environmental audits.

Compliance & Reporting (Collaborative)

Work in close collaboration with the Compliance Officer to ensure the continuous maintenance of Group accreditations, including but not limited to ISO 9001, ISO 14001, PAS 2035/2038, Gas Safe, OFTEC, Safe Contractor, and CHAS. Compile and present key statistics for regular incident reports, audit findings, and Health & Safety KPI reports. Assist with preparing necessary documentation for regulatory submissions.

Required Skills, Experience & Qualifications

Experience

Essential previous experience in a dedicated Health & Safety role, demonstrating a comprehensive understanding of Health & Safety management systems. Experience working effectively in a multi-site environment, demonstrating adaptability across different operational contexts. Beneficial, but not essential, experience within the Gas, HVAC, or Construction industries. Proven experience in investigating accidents and writing detailed reports. Experience in monitoring training needs and advising on safety procedures.

Skills & Abilities

Auditing proficiency: Ability to conduct effective site inspections and assist with engineer audits. Excellent Technical Writing skills: Capable of developing clear, concise, and comprehensive policies, procedures, and reports (e.g., RAMS). Strong Training Delivery skills: Ability to effectively advise and train staff on health and safety practices. Analytical and Detail-Oriented: Meticulous attention to detail in monitoring data, identifying hazards, and compiling reports. Exceptional Communication & Influence: Ability to engage proactively with all levels of staff, advise management, and foster a safety-conscious culture. Problem Solving: Capacity to identify potential hazards and suggest actionable improvements. Resilience: Ability to manage challenging situations and maintain focus on long-term safety and quality goals.

Qualifications

Highly Preferred: NEBOSH and IOSH certifications. Highly Preferred: Relevant degrees (e.g., in Occupational Health & Safety, Environmental Science, Quality Management).

Core Competencies & Cultural Alignment

Engaging & Proactive: Takes initiative in identifying and addressing Health & Safety matters, rather than being reactive. Diligent & Meticulous: Pays close attention to detail and follows through on commitments. Collaborative: Works effectively with colleagues across all departments and with external stakeholders (e.g., Compliance Officer, Technical Supervisors). Strong Communicator: Articulates complex safety and quality information clearly and persuasively, fostering understanding and buy-in. Resilient: Maintains composure and effectiveness in managing incidents or implementing challenging changes. Culture Driver: Passionate about transforming Health & Safety from a tick-box exercise into an established, ingrained culture of safety ownership.
If you are passionate about promoting workplace safety and want to make a meaningful impact at Phoenix Gas Services, we encourage you to apply today!

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Financial planning services Free parking Health & wellbeing programme On-site parking Private medical insurance Work from home
Work Location: Hybrid remote in Stoke-on-Trent- ST6 5UD