Job Description

About The Role

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We're looking for a caring and proactive Outpatients Department (OPD) Healthcare Assistant to join our friendly and dedicated team at Practice Plus Group. In this role, you'll be an important part of the multi-disciplinary team, ensuring our patients feel supported, respected and cared for throughout their journey with us.



This is an exciting opportunity to work in a varied role where no two days are the same - combining clinical support with patient care, and helping to keep our outpatient department running smoothly.



This is a full-time role, working 37.5 hours a week over 4 days, with the shifts of 7.45am- 5.45pm, 9am -7pm or 11am-9pm - some Saturday working is required; usually 1 in 5.



For a virtual tour of our Ilford Hospital please see the video below:

What you'll be doing

As our OPD Healthcare Assistant, you'll play a hands-on role in patient care and provide essential support to the clinical team. Your responsibilities will include:


Delivering compassionate and patient-centred care, including supporting with personal hygiene, mobility, diet and fluids. Assisting patients during treatments, investigations and procedures, always protecting their privacy and dignity. Recording vital signs and updating care documentation accurately. Acting as a chaperone when needed and escorting patients safely within the unit. Supporting the team with administrative and reception duties - greeting patients, answering queries, and managing documentation. Helping to maintain a safe, clean and welcoming environment for patients, visitors and staff. Working collaboratively with colleagues to ensure the highest standards of care and patient experience.

You'll also be encouraged to develop your skills and competencies through training and ongoing professional development.

What we'll look for in you

With your previous experience of working within a healthcare or patient-facing environment, you will also have:


A strong communicator with excellent interpersonal skills. Calm, professional and compassionate, even in challenging situations. Flexible to fit into the internal rotating shift patterns Comfortable working as part of a team and supporting colleagues. Organised, adaptable and able to prioritise tasks in a busy environment. Committed to personal development and willing to learn new skills.

It would be great if you hold NVQ Level 2 in Health & Social Care or have experience in a hospital or outpatient setting, but what's most important is your dedication to delivering exceptional care to our patients.



What you can expect in return;


A salary of 23,809.50 per annum Working 37.5 hours a week over 4 days, with the shifts of 7.45am - 5.45pm, 9am - 7pm or 11am - 9pm An extensive range of wellbeing and lifestyle benefits 25 days annual leave (increasing with service) plus bank holidays The support you need to grow in your role
To apply for the role, click on the link below. If you have any questions, contact sarah.melder@practiceplusgroup.com in our friendly resourcing team.



Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date.



Our employment offers are subject to receipt of satisfactory pre-employment checks.



Applicants must have the right to work in the UK