Job Description

Healthcare Support Worker (Full-Time, On-Site - Glasgow)

We are seeking an empathetic, patient-focused

Healthcare Support Worker

to join our multidisciplinary team, which includes pharmacists, nurse prescribers, dietitians, and GPs. This is a fantastic opportunity to contribute to the growth of a fast-paced, digital-first healthcare service and help support patients in managing their treatment journeys safely and effectively.


This is a full-time, on-site role based at our

Glasgow dispensing hub

.


The role is based on a rota of

5 days over 7

and will include some

weekend working

.

We are looking for people to start - 8th of September or 6th of October 2025.

Salary

26,000 - 30,000 per annum

, depending on experience (DOE)

About the Role

As a

Healthcare Support Worker

at Simple Online Healthcare, you'll play a vital part in delivering patient-centred support through clear communication and effective coordination. You will be primarily responsible for engaging with patients over the phone to answer questions related to their medication orders, treatment plans, or general queries, providing reassurance and guidance within your scope. You'll work alongside our clinical and operations teams to ensure high standards of service and patient satisfaction.

Key Responsibilities

Patient Communication

: Respond to inbound and outbound calls, providing support and information to patients about their medication orders and treatment process.

Patient Guidance

: Offer general, non-clinical support regarding treatment timelines, order queries, and prescription requirements in line with company protocols.

Escalation Management

: Identify cases that require clinical input and escalate appropriately to the pharmacist or prescriber team.

Data Entry & Records

: Accurately document interactions with patients in the system, maintaining confidentiality and compliance with GDPR and internal policies.

Patient Follow-ups

: Support the coordination of callbacks and appointment reminders, ensuring patients are fully informed at each step of their treatment.

Team Collaboration

: Work closely with pharmacy, clinical, and operations teams to support a smooth end-to-end journey for patients.

Service Improvement

: Contribute feedback to help improve patient interaction processes and overall service delivery.

What We're Looking For

Qualifications

NVQ Level 2 or 3 in Health & Social Care (or equivalent experience in a healthcare setting)

Experience

Previous experience in a healthcare, community care, call-centre, or pharmacy support role is desirable Comfortable working in a role that includes a significant volume of phone-based patient contact Experience dealing with sensitive information in a professional, confidential manner

Skills & Attributes

Clear, professional, and empathetic communication skills Excellent listening and problem-solving abilities Reliable, well-organised, and detail-oriented Comfortable using digital systems and multi-tasking across platforms A team player who is passionate about delivering great patient experiences

Why Join Our Team?

Be part of a

forward-thinking digital healthcare company

helping shape the future of pharmacy services Work alongside a collaborative, multidisciplinary team committed to patient safety and innovation Develop your communication, coordination, and healthcare support skills in a growing environment Enjoy structured daytime shifts -

no evening or night shifts

Access in-house learning, team development sessions, and future upskilling opportunities

Apply Now

If you're a motivated and compassionate individual looking to join a modern healthcare team, we'd love to hear from you. Apply now and help support patients across the UK in managing their treatments with confidence and care.

Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application

Basics you can expect:

?

33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days

Extra day off for your birthday

Company share scheme

Bupa Private Healthcare

Income Protection

Cycle to Work Scheme

My Gym Discounts

Enhanced Company pension scheme

Quarterly Team Training and Social Budget

Enhanced Maternity and Paternity Leave

Rewarding bonus incentive scheme

?

24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.

?

Love2Shop Discount

Hybrid working (2 days in the office)

Office extras:

Fresh fruit

A free coffee machine

The Simple Online Healthcare Promise:

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1500 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.


Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.


Ready to make a difference? Apply now!

Simple Online Healthcare is proud to be an Equal Opportunity Employer.