Job Description

As a Healthcare Support Worker with Torbay and South Devon NHS Foundation Trust, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care. Our staff are committed to providing high standards of individualised care for the people who use our services, whilst maintaining their privacy and dignity at all times. HCSWs will have a great opportunity to learn new clinical skills in a supportive environment with an enthusiastic team for developing staff, with the potential for progression within the role.



Observing, monitoring and recording of all vital signs using the NEWS2 assessment tool



Providing personal care to patients to meet personal hygiene



Supporting patients with nutrition, feeding and assisting with fluids



Supporting patients with comfort



Emptying catheter bags and recording output



Working under supervision of a registered nurse completing patient documentation



To participate in discussions and projects that will benefit the team, the patients and the department as a whole



Helping to facilitate the development of the service as part of the wider team



Following Trust's policies and protocols to ensure the safety of the ward



Why Work With Us



The nursing team on New Forrest have come together and grown over the past year as a new ward for the trust forming a bond that not many can say they share, which is very unique to us.



We are now in a position where we are now the trusts Diabetic and Endocrinology (D&E) ward, where there will be lots of opportunities for building and improving new ways of working, a bigger and better team, alongside learning about these specialities and we will do this by working in conjunction with both Nurse specialist teams and the Consultant team. With a great support network around you to be able to continue striving to be the best in what we do, which may lead on to different progression routes.



We are looking for highly motivated, caring staff with previous hospital experience to aid the enhancement of our team. The post involves shift work including rotation to night duty, and covers a 24/7 period covering bank holidays and weekends.



We promote a positive working environment where the health and wellbeing of staff as well as our patients is our priority.



As a Healthcare Support Worker with Torbay and South Devon NHS Foundation Trust, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care.



Communication and Working Relationships



To take part as requested in ward/unit meetings, encouraging effective communications between other staff



To participate in team building/communication, and to develop a cohesive, supportive and effective team



To work towards the agreed philosophy and objectives of the ward/department



Participate in client and public involvement activities



To liaise and communicate effectively with all parts of the multidisciplinary team to co-ordinate person-centred care



To liaise and communicate effectively with all service users and relatives



To ensure a cohesive working environment and effective team work in all assignments



To liaise with the multidisciplinary team, coordinating patient care, communicating with relatives ensuring they have adequate information at all times



To liaise with other departments ensuring information regarding the patient is given appropriately



Planning and Organisation



At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care



Be responsive to change and able to work in an environment which has constant interruptions



Responsibility and Accountability



Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values



Be accountable for your actions and learn from mistakes. Be honest and share experiences, encouraging learning in others



Supporting the wider team during peak activity or during absences



To ensure high standards of care in accordance with agreed policies and procedures



To work with registered nurses and senior clinical staff to maintain a clean and safe environment for clients and staff



To be aware of clients' emotional, social and physical needs, reporting back to senior staff responsible for clients' care



Provide information to enable the effectiveness of care delivered to be evaluated and accurate records maintained



Record in the relevant documentation the care that has been delivered contemporaneously



Recognise and respond appropriately to urgent and emergency situations



Work collaboratively with registered / senior staff, other health professionals and hotel service staff to ensure clients' holistic needs are met



Update client IT systems in the absence of the ward / unit administrator where appropriate



To liaise with ward / unit administrators regarding clients' records for clinics / admissions / discharges



Report any incidents, accidents or complaints to the person in charge of the ward/unit in accordance with Trusts policies