Job Description

The post-holder is required to have:

Job Summary

Village Surgery is seeking a compassionate and dedicated Support Worker to provide high-quality care across our Primary Care Network. North Bournemouth Primary Care Network consists of 4 GP Practices, Banks and Bearwood Medical Practice, Kinson Road Medical Centre, Talbot Medical Centre and Village Surgery. It cares for approx. 58k patients across the area.

The Healthcare support worker will provide support with health promotion and prevention activities across the PCN, which include phlebotomy, long term health condition monitoring and reviews, health checks, some injections and vaccinations and offering patients lifestyle advice. Please see job description for further information.

The post holder is required to have experience in health promotion, prevention, and supporting long-term condition management and have completed the Care Certificate or equivalent qualification.

:

To support health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventions. Supporting patients with long-term conditions and health inequalities.

To assist and support medical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

To undertake nursing and administrative duties as deemed suitable by the Practices.

To maintain a safe and effective level of practice and to bring any deficits in training to the attention of the Senior Nurse so these can be addressed.

General

The HCSW will be required to act in a professional manner at all times and adhere to practice policies, protocols and guidelines.

A uniform and name badge must be worn at all times, which will be supplied by the practice.

Full training will be given prior to any patient contact. There will always be a doctor or nurse available to refer to.

Although accountable to the partners of the practices through the practice manager as an employee, they are ultimately responsible for their own practice and must ensure that limitations are always acknowledged. Full training will be provided for any clinical procedures.

Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the practices. It's the individual's responsibility to remain up to date with recent developments.

Job Responsibilities:

Working within clinical competencies, job responsibilities can include the following:

Phlebotomy Long Term Condition reviews Vaccinations and Injections under Patient Specific Direction Weight monitoring Blood Pressure monitoring and ambulatory monitoring Health checks Urinalysis Provide lifestyle advice to patients making any necessary referrals within the Practice Health checks Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed Restocking of clinical areas and consulting rooms where necessary Participate in the administrative and professional responsibilities of the practice team Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes Ensure the clinical computer system is kept up to date with accurate details recorded Ensure the clinical equipment is maintained with accurate product and calibration details recorded Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice Administrative work relating to the ordering of stock, room stocking, equipment checks, read coding and summarising where directed Ensure collection and maintenance of statistical information required for regular and ad hoc reports Attend and participate in practice meetings as required Assist in formulation of practice philosophy, strategy and policy To assist in seasonal and special projects as requested e.g. flu campaign To attend Practice meetings as requested.
This is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Managers.

Safeguarding

Safeguarding is everyone's responsibility, and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with, and adherence to, the appropriate organisational Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practices may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Please see staff handbook

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Qualification and experience requirements

Completed the Care Certificate or equivalent qualification. Experience in health promotion and prevention Experience in supporting long-term condition management
Job Type: Full-time

Pay: 13.12 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Free flu jabs On-site parking Sick pay
Licence/Certification:

Care Certificate (preferred)
Work Location: In person

Application deadline: 17/10/2025
Reference ID: NBPCN/JL/001