Job Description

We are currently recruiting for a Helpdesk Operator to join our team at one of our workplace restaurants in London, EC4A 3

Monday - Friday, 40 hours per week, 9am to 5pm

Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.


As a key member of our support team, you'll be the first point of contact for users needing assistance with our booking platform. You'll help troubleshoot technical issues, guide users through features, and ensure a seamless experience for those booking meetings, events, and resources.


Key Responsibilities:


Respond to user enquiries via

phone, email, or Microsoft Teams

, offering clear, helpful support. Assist users with

system navigation

,

booking processes

, and

troubleshooting technical issues

. Monitor the system for performance or functional issues and proactively address potential disruptions. Ensure a

positive user experience

through timely, accurate, and empathetic support. Reach out to bookers to

gather necessary details

for upcoming events and meetings, ensuring all logistics are in place.

WILSON VALE PERKS:

Our working hours are some of the best you'll find in catering - we are strong believers in work-life balance Our working environment is fun and inspiring, with excellent career development opportunities Craft Works - Free craft-focused career development training programme Paid training bespoke to you Access to our Employee Assistance Programme- your wellbeing is very important to us Online employee benefits scheme - monetary savings on everyday items! Your Birthday off every year after 1 years' service. Enhanced Maternity Pay

Wilson Vale is an equal opportunities employer that strives to create an inclusive working environment for all. We are committed to supporting our people and do not tolerate discrimination of any kind. From each and every person in our catering teams, to our operations and central support teams - everyone at has a voice.