Job Description

Principal Objectives:

To supervise the team helpdesk staff to ensure all tasks are completed within a timely manner and to customers satisfaction. Liaising with internal/external colleagues and customer to ensure maximum efficiency and utilisation of field resources. To ensure all departments KPI's are met

Key Responsibilities:

Supervising a team of Helpdesk staff Training and continuous improvement 1st line escalations for any issues and complaints Receiving and processing Installation orders Planning installation workloads Overseeing Planning across all helpdesk area's Updating customer databases/portals as required Customer invoicing as required Other duties as required to support the Procurement and Logistics team

Skills & Abilities Required:

Previous planning/dispatching experience Excellent communication skills, written and verbal Customer service experience Negotiation skills Works well under pressure Previous supervisory experience is desirable

Future Career Opportunities:

The successful candidate will have opportunities to develop their skills within the team and gain valuable operational experience.

Diversity, Equity and Inclusion, our commitment:

TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.


We recognise the value that a diverse and inclusive workforce brings, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG UK.

CLOSING DATE FOR APPLICATIONS: 20 NOVEMBER, 2025