Helpdesk Administrator
Brentwood, Essex, United Kingdom
Job Description
Pure are pleased to be working for a exciting growing company based in Brentwood. They are looking to recruit a helpdesk administrator to join their busy customer service team.
Main Duties:
- Respond and take ownership of all calls in a timely and effective manner
- Deal with queries from customers and engineers by phone or email and resolve issues as they arise
- Provide admin support for the service department, to include ensuring the in-house system and all necessary spreadsheets are kept up to date
- Chasing subcontractors for their invoices
- Scheduling engineers\' daily work within the designated areas
- Taking breakdowns and arranging attendance
- On occasions you may need to locate parts from stores
- Any other administrative duties as required
- Assisting team members where necessary
- 2 years Customer service skills
- 2 years strong administration skills
- Excellent IT skills
- Able to provide a professional, helpful and efficient customer service
- Have excellent communication and administrative skills
- Highly organised
- Able to work in a busy environment
- Good team player
- Be Customer focussed
- Due to location you must be able to drive.
37.5 hours a week, on a shift rota.
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Job Detail
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Job IdJD2976552
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£25000 per year
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Employment StatusPermanent
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Job LocationBrentwood, Essex, United Kingdom
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EducationNot mentioned