Job Description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

JUN20233472

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Helpdesk Administrator
Reference: JUN20233472
Expiry date: 2023-07-24 17:30:00.000
Location: Home working
Salary: Competitive
Benefits: Company shares and pension

Bouygues Energies and Services currently has an exciting opportunity for a Helpdesk Administrator to join our Greater London Mobile Maintenance Engineering team. The mobile team in London supports reactive and PPM maintenance activities across all the sites we currently operate ranging from schools and hospitals to major Government buildings across Greater London and the South East. Please note this role is full-time home based.

Key Activities:

• Reports to the Operations Manager
• To provide a professional and flexible helpdesk and administration service to the Mobile Division Department, always maintaining confidentiality.
• Supporting the day-to-day operations for the helpdesk, logging work orders on the internal CAFM System, feeding through to all engineers
• Scheduling of all reactive work orders and assigning to all Mobile Solutions Engineers
• To report back to the end user/customer on the progress of jobs they have requested
• To ensure delivery of consistently high standards of customer service, presenting a professional and polite image to all customers
• Working 40 hours per week, from 08:00 to 17:00, Monday to Friday, full-time home working with requirement to attend meetings on site

Skills & Qualifications:

• Previous reception or customer service experience within a fast paced environment
• Excellent communication and customer service skills with a commitment to high standards
• Flexible and adaptable, with the ability to work as part of a team
• Good knowledge of MS Office and be a competent IT user
• An organised approach to work and the ability to prioritise tasks
• Ability to work on your own initiative and remain calm under pressure

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company\'s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.

Bouygues