Job Description

Job Title:

Administrative Helpdesk Staff (Insurance Claims Case Handler)

Location:

Unit 3a Meadowlane Business Park, London Road, Stapeley, CW5 7JU

Company:

SCBFM

Type:

Full-time (8:00 AM - 5:00 PM)

About SCBFM

SCBFM is a growing facilities management company specialising in commercial, domestic, and insurance claims services. We are looking for an organised and proactive

Administrative Helpdesk Staff member

to manage insurance claims and jobs from start to finish.

Role Overview

You'll be the main point of contact for clients, insurers, engineers, and contractors, ensuring all claims and jobs are processed efficiently and accurately. This is a key role in maintaining excellent service standards and smooth workflows across our helpdesk team.

Key Responsibilities

Manage insurance claims and jobs from initiation to completion. Liaise with clients, insurers, and contractors to gather information and resolve queries. Review and process documentation, including estimates, invoices, and reports. Maintain accurate job records and track deadlines. Communicate job progress with clients and internal teams. Support other departments and collaborate with the helpdesk team. Updating CAFM systems on a daily basis

Requirements

1-2 years' admin or helpdesk experience (facilities management/insurance preferred). Knowledge of insurance claims processes. Proficient in Microsoft Office (Word, Excel, Outlook). Strong organisational, communication, and multitasking skills. Ability to work as part of a team and handle sensitive information. IT literate

Benefits

28 days holiday (excluding bank holidays) Company pension scheme Training and career progression opportunities Maternity/paternity leave Friendly, supportive work environment

Working Hours

Full-time:

8:00 AM - 5:00 PM, Monday to Friday

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Bereavement leave Company pension Free parking On-site parking
Application question(s):

How many years' experience in a supervisory or management role? How many years' experience in maintenance operations?
Work Location: In person