Job Description

About Us

The Building Maintenance Company is a national property maintenance provider based in Newcastle upon Tyne. We support major commercial clients across the UK--including restaurant chains, retailers, care homes and charities--ensuring their buildings run smoothly and efficiently.

We're looking for a reliable, organised, and friendly individual with a positive attitude and strong attention to detail.

The Role

As a Helpdesk Coordinator, you'll be an essential part of our Operations and Planning team, acting as a key link between clients, engineers, subcontractors, and internal planners. You will support the Planner and Operations Manager by coordinating reactive maintenance jobs, quoted works, and daily schedules while ensuring all information is logged accurately and communicated clearly.

This is a busy, fast-paced support role ideal for someone who is proactive, detail-focused, and confident managing multiple tasks at once. You will also learn elements of the Planner role to provide holiday cover and additional support when needed.

Key Responsibilities

Answering incoming calls and emails from clients, engineers, and subcontractors Logging new jobs, updates, and completion notes into internal systems and client web portals Assisting with planning and scheduling reactive maintenance and quoted jobs Tracking engineer working hours daily to ensure weekly hour requirements are met Liaising with engineers and subcontractors to move work forward and resolve queries Monitoring open jobs, following up on outstanding details, and ensuring nothing is missed Checking weekly engineer timesheets for accuracy Ordering materials as required for ongoing jobs Looking after client accounts, ensuring job records are maintained to a high standard Spotting missing or unclear information and resolving it quickly Learning the Planner role to provide holiday cover and operational support

What We're Looking For

We don't expect you to have a background in building maintenance. What matters is your attitude, professionalism, and ability to stay organised under pressure.

Required:

2+ years of general office experience 1+ year of office-based customer service experience GCSEs or equivalent Strong written and verbal communication skills Excellent attention to detail and accuracy Organised, proactive, and confident following up on missing information
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking On-site parking Sick pay
Application question(s):

How confident are you with accurately recording data and relaying information over the phone or via email?
Work Location: In person