Job Description

Looking for a fresh start, a new challenge, or the chance to build skills that make a real difference?

Whether you're returning to work, exploring a second career, or ready to try something new - this could be the start of something brilliant.



At

Mitie

, we do more than manage buildings - we create

better places

for people to live, work, and thrive. From offices and universities to hospitals and heritage sites, our teams help keep spaces safe, welcoming, and running smoothly. We're proud to partner with the

Scottish Government

, delivering essential services to over 70 sites across the country - including research centres, Marine Scotland buildings, and the First Minister's residence.



Joining Mitie means being part of a team that values

collaboration, innovation, and inclusion

. We'll help you grow your career while supporting thriving communities and making a real impact every day.

The Role

As an

Apprentice Service Desk Coordinator

, you'll play a key role in supporting our engineering and facilities operations while working towards a

nationally recognised qualification

. You'll gain

hands-on experience

, develop valuable skills, and set yourself up for a successful career in business administration, IT support, and facilities management.



You'll learn to:


Support the Service Desk team with scheduling and planning work for engineers and subcontractors Update and maintain jobs on our CAFM systems (Maximo and Click planning platform) Monitor shared mailboxes, ensuring emails are actioned promptly and accurately Review certifications, worksheets, and contractor reports, flagging any remedial work required Prepare purchase orders, quotations, and supporting documentation for contract works Assist managers with reporting, management information, and customer updates Build positive relationships with colleagues, managers, engineers, and external suppliers

What We're Looking For

We're looking for someone who is:


Curious, enthusiastic, and ready to learn Confident communicating with different people and building relationships Organised, attentive to detail, and able to manage multiple tasks Committed to helping create

better places

and supporting thriving communities Open to learning new systems, tools, and processes
You don't need prior experience - just a

positive attitude, willingness to learn, and drive to succeed

.

Your Apprenticeship

You'll be enrolled onto a

SCQF Level 6 Digital Application Support Diploma

, fully supported by

Elite Modern Apprenticeships

. You'll have access to

1-2-1 guidance, e-learning, and expert advice

, helping you develop the skills and knowledge to succeed.



Our dedicated

Apprenticeship Team

will support you every step of the way, helping you make the most of your opportunities, achieve your goals, and discover new ones along the journey.

Could you be our next Apprentice?

We're searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you'll need:


A keen interest in your chosen field. The ability to think critically and find solutions. Dedication to completing your apprenticeship and growing with Mitie. GCSEs in Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates (Grade A-C). Certificates must be provided at the interview stage.

No prior experience? No problem! If you're enthusiastic and ready to learn, we'll give you all the tools you need to succeed.